Shundrica Adams
Greensboro,GA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
McDonald’s
Vineyard Management
Madison , GA
09.2019 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Agent
A2B Bikeshare
Greensboro, GA
05.2023 - 12.2024
- Developed strong customer relationships to encourage repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Morgan County High School
Madison , GA05-2016
Skills
- Research
- Analytical thinking
- Customer service
- Remote office availability
- Leadership
- Communication
- Decision-making
- Calm under pressure
- Good Telephone Etiquette
- Customer relations
Timeline
Customer Service Agent
A2B Bikeshare
05.2023 - 12.2024
McDonald’s
Vineyard Management
09.2019 - Current
High School Diploma -
Morgan County High School