SHUNELLA STEWART
MUNCIE
Summary
Proven Client Service Manager with background in managing and developing customer service teams for maximum efficiency and client satisfaction. Possess strong leadership skills, with focus on team coordination and improving service procedures. Have successfully implemented process improvements in previous roles to increase productivity and customer satisfaction. Known for ability to build lasting relationships with clients while ensuring all needs are met on time and within budget constraints.
Overview
23
23
years of professional experience
Work History
Client Service Manager
ASON/Northsight Management
Muncie
08.2010 - Current
- Managed client relationships to ensure satisfaction and retention.
- Led training initiatives and supervised staff implementation of company policies and procedures for property preservation.
- Resolved client inquiries promptly through effective communication strategies.
- Partnered with IT to advance new work methods and validate performance of those methods
Senior Plasma Center Technician
Biolife Plasma Services
Muncie
09.2004 - 02.2009
- Instructed new hires in executing tasks for a productive plasma center at reception and donor area
- Oversaw employees in sustaining organized work shifts.
- Assisted in phlebotomy procedures during donor plasmapheresis.
- Collaborated with management on marketing initiatives for Biolife Plasma Services.
- Provided daily customer service to donors, ensuring positive experiences.
Certified Nursing Assistant
The Woodlands
Muncie
04.2002 - 09.2004
- Provided direct patient care in nursing home under supervision of nursing and medical staff.
- Monitored vital signs, including temperature and blood pressure, as directed by healthcare professionals.
- Assisted residents with mobility using wheelchairs and carts.
- Facilitated communication between residents and family members to enhance comfort.
Skills
- Client relationship management
- Performance validation
- Policy implementation
- Training development
- Customer service
- Conflict resolution
References
References available upon request.
Timeline
Client Service Manager
ASON/Northsight Management
08.2010 - Current
Senior Plasma Center Technician
Biolife Plasma Services
09.2004 - 02.2009
Certified Nursing Assistant
The Woodlands
04.2002 - 09.2004
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