Ciara Bates
Conroe,TX
Summary
Highly organized, self-motivated, with multiple years of professional experience providing in customer service and management, with the ability to understand and convey complex information, develop positive rapport, and a strong ability to completing multiple tasks within time restraints. Works well under pressure with excellent leadership abilities, who knows success comes from being prepared, hard work, and perseverance. I believe my versatile experience will help me excel in your company and thrive in an environment that requires you to adapt to high stress situations. Committed to achieving success through preparation, hard work, and resilience.
Overview
6
6
years of professional experience
Work History
Poker Cashier
Beau Rivage
Biloxi, MS
05.2024 - Current
- Ensured compliance with all safety regulations within the casino environment.
- Assisted customers over the phone regarding store operations, product information and casino gaming operations.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding casino policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
Main Banker/Team Lead
Scarlet Pearl Casino
Biloxi, MS
06.2023 - 05.2024
- Responded promptly to customer inquiries regarding account balances or other requests.
- Created weekly schedules based on workload requirements.
- Balanced cash drawers and reconciled discrepancies between physical cash and computer records.
- Processed loan payments, credit card advances, stop payments, wire transfers, and other account transactions.
- Verified customer identification when cashing checks, exchanging currency, or accepting deposits.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Trained new staff in relevant processes and procedures.
Sales Associate
Navy Exchange
10.2020 - 06.2023
- Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked
- Handled cash, card, check, gift card and coupon transactions for customer purchases
- Trained new team members in cash register operation, stock procedures and customer services
- Kept register terminal area and store clean and orderly
- Addressed and resolved customer complaints with friendly and level-headed assistance
- Learned roles of other departments to provide coverage and keep store operational
- Organized register supplies in front end and storage areas
- Identified customer needs and promoted matching targets to enhance store revenue
- Promoted specific items to drive sales and achieve add-on purchases
- Greeted customers promptly and responded to questions
- Processed customer payments quickly and returned exact change and receipts
- Counted and balanced cashier drawers
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
PokerBoard/Greeter
Seven Mile Casino
01.2022 - 01.2023
- Responsible for answering telephone calls in a professional manner with appropriate greeting
- Responsible for keeping the waiting list up-to-date and notifying players for table assignments
- Responsible for the continuous appearance and monitoring of the Poker Room
- Creation and maintenance of player accounts and distribution of player account cards
- Conducting cash transactions related to poker
- Responsible for maintaining necessary records
- Responsible for adhering to Title 31 procedures
- Perform additional duties and responsibilities as necessary or assigned
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Answered customers' questions about hours, seating, current wait time and other information
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Answered front desk phones
Cage Cashier/Customer Service Representative
Golden Nugget
12.2018 - 03.2020
- Facilitate and execute customers' cage requests in accordance to state regulation and casino policy with a smile and positive attitude
- A thorough knowledge of Title 31, which helps prevent casino fraud by detecting and reporting suspicious behaviors and activities on the casino floor
- Assisted the vault supervisors with the end of day money counts and ensured proper storage of these funds in the casino vault
- Emphasize quality of service, up selling, cross selling, public relations, and customer loyalty/retention
- Demonstrated knowledge of and accountability for daily sales operations, and profit and loss statements, including inventories, labor petty cash, bank deposits, change orders, and bank deposit verifications
- Consistently entrusted with large sums of money
- Operated cash register or POS system to receive payment by cash, check and credit card
- Delivered high level of customer service to patrons using active listening and engagement skills
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational
Education
High School Diploma -
St Martin High School
Ocean Springs, MS05-2014
Skills
- Mastery in Microsoft Office programs
- Cash Register Experience
- High Volume Cash Handling
- Sales Experience
- Customer Service Experience
- Highly Motivated
- Self-Starter
- Independent Worker
- Patience and Passion
- Team Player
- Detail-Oriented
- Flexible and Versatile
Timeline
Poker Cashier
Beau Rivage
05.2024 - Current
Main Banker/Team Lead
Scarlet Pearl Casino
06.2023 - 05.2024
PokerBoard/Greeter
Seven Mile Casino
01.2022 - 01.2023
Sales Associate
Navy Exchange
10.2020 - 06.2023
Cage Cashier/Customer Service Representative
Golden Nugget
12.2018 - 03.2020
High School Diploma -
St Martin High School
Similar Profiles
Yamia HollowayYamia Holloway
Housekeeping Supervisor at Beau RivageHousekeeping Supervisor at Beau Rivage
Olivia SmithOlivia Smith
Customer Service at Beau Rivage Casino ResortCustomer Service at Beau Rivage Casino Resort
Meghan GreerMeghan Greer
Beverage Sales Representative at Beau Rivage Golf Club & ResortBeverage Sales Representative at Beau Rivage Golf Club & Resort