Shunika Haney
Summary
Customer Service Representative with over 10 years of experience excelling in customer satisfaction and efficient claims processing, data entry and technical support. Demonstrates a passion for enhancing customer loyalty and streamlining operations through strong leadership and problem-solving skills. Skilled in time management and administrative tasks, consistently delivering exceptional service and fostering positive client relationships.
Overview
13
13
years of professional experience
Work History
Customer service representative Contacted employee
Central research inc
02.2025 - 04.2025
- Resolved customer login issues, enhancing account security and access.
- Assisted in password resets, improving customer satisfaction.
- Addressed loan inquiries, providing clear and accurate information.
- Reactivated accounts, ensuring seamless customer experience.
- Managed escalations, maintaining a high level of service quality.
- Delivered exceptional customer service by resolving inquiries promptly, leading to enhanced client satisfaction and loyalty.
- Monitored feedback to enhance service quality, resulting in improved customer satisfaction.
- Remote
Customer Service Representative
UnitedHealth Group
10.2022 - 06.2023
- Collaborated with teams to streamline processes, boosting workflow efficiency.
- Established feedback loop for continuous improvement, enhancing customer outcomes.
- Assisted with medical claims, providing clear benefits and insurance information.
- Remote
Sales/Customer Service Agent
U-Haul
01.2021 - 10.2021
- Managed reservations, ensured bookings, boosted customer loyalty, and satisfaction.
- Delivered top-tier customer service, fostering repeat business and satisfaction.
- Streamlined processes to cut wait times, enhancing customer experience.
- Resolved billing inquiries and addressed complaints, improving service quality.
- Remote
Customer Service Rep /Pawnbroker
Ezpawn
12.2018 - 09.2020
- Assisted with loan processing, ensuring accurate evaluations of merchandise.
- Authenticated and purchased items, enhancing customer trust.
- Utilized strong negotiation skills to finalize transactions.
- Resolved customer inquiries, improving satisfaction levels.
- Contributed to team goals through effective collaboration.
- Processed loans efficiently, leading to timely approvals and increased customer retention.
Customer Service Rep. /Sales Associate
Circus Circus Hotel And Casino
12.2014 - 12.2018
- Assisted guests with souvenir purchases, enhancing customer satisfaction and store reputation.
- Managed inventory and restocked items, ensuring product availability and efficient operations.
- Executed end-of-day register counts, maintaining accuracy in financial transactions.
- Handled significant cash amounts, demonstrating trustworthiness and attention to detail.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Executed strategic product placement to enhance visibility, leading to noticeable sales increases and improved customer engagement.
- Partnered with suppliers to streamline inventory processes, ensuring timely deliveries and reducing stock discrepancies.
Cashier-CSR
Millennial staffing
03.2012 - 08.2013
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register operations, ensuring correct cash handling and daily reconciliations.
- Greeted customers entering store and responded promptly to customer needs.
Education
High school diploma -
Centennial High School
Compton, CA06.2007
Skills
- Accounting
- Administrative
- Call Center
- Cash Handling
- Sales
- Time Management
- Computer Literacy
- Customer Service
- Leadership
- Active Listening
- Problem Solving
- Claims Processing
- Inventory Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Timeline
Customer service representative Contacted employee
Central research inc
02.2025 - 04.2025
Customer Service Representative
UnitedHealth Group
10.2022 - 06.2023
Sales/Customer Service Agent
U-Haul
01.2021 - 10.2021
Customer Service Rep /Pawnbroker
Ezpawn
12.2018 - 09.2020
Customer Service Rep. /Sales Associate
Circus Circus Hotel And Casino
12.2014 - 12.2018
Cashier-CSR
Millennial staffing
03.2012 - 08.2013
High school diploma -
Centennial High School
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