Shuniqua McDuffy
Lawrenceville,GA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
Work History
Business Analyst & Consultant
SM Consulting
06.2023 - Current
- Consultant and coordinator for new business owners and non-profit organizations
- Providing strategic coaching for the successful establishment of 2 startup organizations,
- Enhancing networking and grant opportunities for diverse clients
- Leading website creation, logo design, and online brand representation
- Developing efficient policies and procedures, optimizing organizational workflows
- Conducting needs assessments, supporting business operations for diverse clients
- Contributing to performance management initiatives for improved organizational effectiveness
- Assisting in grant applications, fostering increased opportunities
- Maintaining meticulous financial records to ensure transparency and compliance.
- Identified funding opportunities for small businesses, assisting with grant writing and loan applications as needed.
- Advised on human resources management issues such as hiring practices, employee policies, and training programs.
Accountant Supervisor III
Georgia State University
06.2022 - Current
- Prepared monthly, quarterly, and annual KPI reports for delinquent payment plans and sponsor accounts
- Onboard new sponsors, providing feedback for improved invoicing procedures and website design
- Conduct audits of payment plans, fee waivers, sponsor billing accounts and staff cashier sessions
- Processed journal entries in Spectrum for fund transfers and reimbursement to student accounts
- Developed a training plan and curriculum for new Accountant staff, focusing on sponsor billing and payment processing
- Assisted in development and implementation of a Student Financial Literacy Program, reducing delinquent account balances by 21% in 22-23 fiscal year.
- Provide direct supervision to operations staff, conducting regular performance appraisals
- Interview applicants for Accounting and Student Worker positions, facilitate new hire onboarding and training
- Maintain the schedule of all office staff to ensure optimal coverage and workflow
- Deliver ongoing training, coaching, conflict resolution, and staff development
- Enhanced financial accuracy by implementing efficient accounting processes and systems.
Underwriting Associate
State Farm
01.2015 - 05.2022
- Processed endorsements, new applications, cancellations, renewals, and non-renewals, consistently maintaining a productivity rate of 16.66 CPH with an error percentage below 8%
- Updated and managed policyholder records with attention to detail, handling changes like names, addresses, endorsements, and coverage adjustments through email and call center
- Used various office applications and software, such as CRM, Salesforce, Jabber, and Microsoft Office Suite, for smooth and accurate processing
- Resolved both common and complex errors and transactions using a combination of procedural knowledge and technical resources
- Frequently engaged in manual rating of policies
- Demonstrated versatility by being trained and actively working on all vanilla and complex states, including Farm policies
- Served as a Training and Change Ambassador, assisting new hires in gaining a thorough understanding of processes and procedures during their transition into their new role
- Functioned as a mentor for BLRC trainees transitioning into production roles, providing guidance and support
- Contributed to continuous improvement by submitting and implementing enhancements to the BLRC standard work document
- Successfully achieved the intended goal of decreased call handle time and rework
- Added a link to direct BLRC representatives to available Commercial discounts for increased efficiency.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO03.2024
Skills
- Data Mining
- Operational Reporting
- KPI Tracking
- Quality Assurance
- Customer Needs Assessment
- Project Management
- Needs Assessments
- Consulting
- Operations Management
- Critical Thinking
- Attention to Detail
- Customer Relations
Timeline
Business Analyst & Consultant
SM Consulting
06.2023 - Current
Accountant Supervisor III
Georgia State University
06.2022 - Current
Underwriting Associate
State Farm
01.2015 - 05.2022
Bachelor of Science - Business Administration And Management
Colorado Technical University
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