Shuniyah Johnson
Oakland,CA
Summary
Results-driven Customer Service Representative with extensive experience in Asset Protection. Thrives in fast-paced and structured environments, providing exceptional direct customer service. Seeking a position to utilize strong analytical skills and knowledge. Known for dedication and hard work in achieving goals. Demonstrates fast learning ability and hands-on approach to acquiring new skills. Adaptable to any environment, regardless of the situation or circumstances.
Overview
7
7
years of professional experience
Work History
Package Handler
UPS
Oakland
05.2023 - Current
- UnLoad Packages off trailers
- Follow all safety Protocols
- Ensure packages are properly labeled and packaged
- Maintain a clean and organized work area
- Responsible for sorting and moving packages within a warehouse or distribution center
Asset Protection Captain
Macys
San Leandro
06.2022 - 04.2023
- Train and Assist Asset Protection Detectives
- Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems
- Respond to customer and associate incidents to facilitate first aid and minimize company liability
- Communicate & Partner with ORC Task Force Groups
- Respond to Alarm Calls.
Asset Protection Agent
Nordstrom
San Jose, CA
10.2019 - 06.2022
- Work with PD case investigators on fraud incidents
- Plan training with LP team as well as sales associates
- Work closely with store/department managers Conduct audits throughout the store
- Check purchases and conduct bag checks Conduct internal and external investigations
- Answer phones calls
- Communicate via email with team and stores within the region Respond to employee and customer injury incident
- Maintain the general safety of customers, employees and the store
- Respond to customer’s needs, provide accurate information and direct them as needed
- Perform monitoring and surveillance activities
- Assess and assist in emergency situations
- Reduce and control loss of inventory through audits, training and education
- Maintain a high level of confidentiality.
Senior Mentor
Fresh LifeLine
Oakland, CA
08.2017 - 08.2021
- Work together with peers to engage in pro-social activities and community service
- Collaborate with mentor to set and achieve goals
- Serve as an ambassador of FLY, by supporting underserved youth in redirecting their strengths as positive leaders in the community.
Security Guard
Allied Universal
Oakland, CA
10.2019 - 02.2020
- Secure premises and observe people’s behavior and action
- Monitor my surroundings and surveillance equipment
- Patrol private property
- Ensure the safety and security of property and visitors.
Sales Associate
HomeDepot
San Leandro, CA
06.2018 - 08.2019
- Greet and welcome customers in the plumbing departments
- Monitored inventory and restock supplies in aisles
- Secure NPS locks on expensive items
- Operate equipment such as the Forklift and Ballymore
- Perform maintenance operations duties.
OverNight Stocker
Walmart
San Leandro, CA
10.2017 - 06.2018
- Organize and stock and merchandise in the store aisles
- Arrange freight in a neat order and timely matter
- Handle pallet jacks and build features and displays
- Monitor aisles and watch for the
Junior Executive and Lead Engineer
TPNG
Oakland, CA
03.2017 - 09.2017
- Produced and engineered radio content
- Hosted and broadcasted programs around contemporary and youth issues
- Collaborated with the hosts and overseen programing.
Education
HighSchool Diploma -
Rusdale High School
Oakland, CA06.2018
Skills
- Punctual
- Responsible
- Leadership Skills
- Organizational Skills
- Multitasking Skills
- Software and Technician Knowledge
- Customer Service Skill
- Forklift Certification
Timeline
Package Handler
UPS
05.2023 - Current
Asset Protection Captain
Macys
06.2022 - 04.2023
Asset Protection Agent
Nordstrom
10.2019 - 06.2022
Security Guard
Allied Universal
10.2019 - 02.2020
Sales Associate
HomeDepot
06.2018 - 08.2019
OverNight Stocker
Walmart
10.2017 - 06.2018
Senior Mentor
Fresh LifeLine
08.2017 - 08.2021
Junior Executive and Lead Engineer
TPNG
03.2017 - 09.2017
HighSchool Diploma -
Rusdale High School