Shun’kia Turner

• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Monitored systems in operation and quickly troubleshot errors.
• Monitored and maintained computer systems and networks.
• Responded in a timely manner to service issues and requests and documenting the solution.
• Provided technical support across the company (this may be in person or over the phone).
• Set up accounts for new users in Active Directory.
• Repaired and replaced equipment as necessary.
• Tested new technology.
• Used back-up protocols to recover user data.

· Performed maintenance repair and system overhauls as a matter of routine.

· Responded accordingly to end user request.

· Serviced MFD devices and performed routine maintenance.

· Made sure SLAs are met according to contract.

· Applied diagnostic, corrective and recovery techniques to information systems.

· Analyzed communication signals.

· Provided telecommunications and computer-related training and assistance.

· Performed preventive and corrective maintenance on state-of-the-art equipment.

· Operated and maintained global satellite telecommunications systems.

· Monitoring and maintaining computer systems and networks.

· Responding in a timely manner to service issues and requests.

· Repairing and replacing equipment as necessary.

· Installed and configured computer hardware, software, systems, networks, printers and scanners.

· Prepared and completed orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).

· Received and processed warehouse stock products (pick, unload, label, store).

· Performed inventory controls and keep quality standards high for audits.

· Maintained a clean and safe working environment and optimize space utilization.

· Completed diary logs into inventory.

· Reported and remediated any discrepancies.

· Operated and performed preventive maintenance on warehouse vehicles and equipment.

· Followed quality service standards and comply with procedures, rules and regulations.

• Diagnosed and resolved software and hardware incidents, including operating systems (Windows) and across a wide-range of software applications.

• Assisted all users with logged IT related incidents.

• Took ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the goal of restoring service to the customers as soon as possible; escalating incidents to corporate IT support teams when necessary.

• Accurately recorded, updated and documented requests.

• Installed and configured new IT equipment.

• Installed and maintained POS systems.

• Maintained a first-class level of customer service while ensuring all customers were serviced.