Shunmika Williams-Olawore

I was awarded by DISD as one of the top 5 Substitute Teacher for school year 2020-2021.

• Adhered to ADOC rules, policies, mission, vision governed by ADOC rules and regulations.
• Developed, reviewed and improved administrative systems, policies and procedures,.
• Improved employee morale by fostering a positive work environment, conducting team-building activities, and providing regular feedback.
• Implemented cost-saving measures by negotiating contracts with vendors and reducing overhead expenses where possible.
• Increased efficiency in the department by delegating tasks to administrative assistants and monitoring progress.
• Collaborated with other departments to develop streamlined procedures for interdepartmental communication and project coordination.
• Managed schedules and appointments for executive staff, ensuring optimal use of time and resources.
• Mentored junior staff members on best practices for office administration, leading to increased efficiency across the department.
• Coordinated travel arrangements for executive staff, securing accommodations and transportation while adhering to budget constraints.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels for daily operations.
• Optimized workflow by identifying bottlenecks in processes and implementing strategies for improvement.
• Made recommendations to solve challenges and developed strategy for change.
• Facilitated smooth office relocation by planning logistics, organizing packing efforts, and overseeing the transition process.
• Enhanced team productivity with clear communication of goals, expectations, and deadlines for assigned projects.
• Conducted performance evaluations for administrative assistants, providing constructive feedback for improvement when necessary.
• Hired, trained and evaluated staff, taking corrective action for disciplinary issues.
• Streamlined office processes by implementing new filing systems and organizational strategies.
• Reduced errors in documentation by thoroughly reviewing reports and ensuring adherence to company guidelines.
• Maintained policy and procedure manuals and documented processes.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Delivered performance reviews, recommending additional training or advancements.
• Completed bi-weekly payroll for [Number] employees.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Interceded between employees during arguments and diffused tense situations.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Organized meetings for executives and coordinated availability of conference rooms for participants.

Stopped working in 2009 due to a manor car accident and was awarded SSD benefits by Social Security due not being able to go work back in ADOC capacity.

• 3.61 GPA
• Single Mom's Continuing Education Scholarship Recipient