Shunreka Goodrum

Dollar General – Locust Grove, GA
Part-Time Customer Service & Sales Associate
2023 – Present

• Provide excellent customer service by greeting guests, assisting with inquiries, and ensuring a positive shopping experience.

• Promote product upsells and suggest complementary items to boost sales.

• Process transactions quickly and accurately while maintaining a clean, welcoming environment.

• Support merchandising efforts and monitor inventory levels to ensure product availability.

• Played a key role in helping the store pass health inspections by maintaining high standards of cleanliness, organization, and compliance with safety protocols.

Material Handler & Sales Support
2016 – 2024

• Maintained accurate inventory records to support sales forecasting and order fulfillment.

• Collaborated with sales teams to ensure timely restocking of high demand items.

• Ensured products met quality standards before distribution, supporting positive customer satisfaction post-sale.

• Communicated effectively with internal teams to meet shipping deadlines and sales quotas.

Administrative & Sales Assistant
2012 – 2018

• Provided direct support to sales representatives and clients, assisting with quotes, invoices, and follow-up communication.

• Maintained customer records and supported promotional campaigns to increase client retention.

• Assisted in coordinating client meetings, product presentations, and event logistics.

• Helped identify customer needs and relayed key information to the sales team to close deals.

Department Lead – Sales Support
2005 – 2012

• Led a team in maintaining production efficiency while supporting the sales department with order tracking and reporting.

• Oversaw quality control to ensure customer satisfaction and reduce return rates.

• Communicated with clients regarding order updates, timelines, and custom requests.

• Collaborated with sales reps to improve order accuracy and timely delivery, enhancing client satisfaction.