Summary
Overview
Work History
Education
Skills
Timeline
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Shun’shavia Evans

Shreveport,LA

Summary

Dynamic customer service professional with extensive experience at Teleperformance USA, adept at resolving complaints with empathy and critical thinking. Proven track record in enhancing customer satisfaction and loyalty through effective problem resolution and relationship building. Proficient in data entry and call center operations, consistently turning challenges into positive outcomes.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

5
5
years of professional experience

Work History

Costumer Service Rep

Teleperformance USA
05.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Costumer Service Rep

Startek USA
05.2020 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Captain Shreve High School
Shreveport, LA
05.2021

Skills

  • Active listening
  • Critical thinking
  • Customer service
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Microsoft Excel
  • Customer satisfaction measurement
  • Call center operations

Timeline

Costumer Service Rep

Teleperformance USA
05.2024 - Current

Costumer Service Rep

Startek USA
05.2020 - 11.2024

High School Diploma -

Captain Shreve High School
Shun’shavia Evans