Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Shunta Jeffery

PC Technician
Hoover,AL

Summary

I must say I have NEVER met a stranger! I am a knowledgeable and dedicated customer service professional with extensive experience in "being a people person". I'm also a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I will continuously strive to maintain customer satisfaction and contribute to the company's success. I come to gain a valuable work experience and to advance where my skills and abilities will be utilized for profitable growth.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Cashier

Taco Casa
Homewood, AL
08.2018 - 04.2020
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked and organized merchandise in front lanes.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Prepared beverages and filled food orders for customers.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

PC Technician

Wilson Computer Support
Hoover, AL
02.2016 - 08.2016
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Monitored systems in operation and input commands to troubleshoot areas such as "No Boot" and "Operating System" failures.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Answered calls and emails at company's help desk, assisting customers with troubleshooting computer issues.

Housekeeper

Private Home
Mountain Brook, AL
04.2008 - 09.2011
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Waxed and polished wood floors and other woodwork.
  • Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Polished and dusted furniture, including antiques and high-priced valuables to preserve pieces.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.

IT Technical Support Specialist

TeleTech Holdings
Fairfield, AL
08.2007 - 04.2008
  • Increased efficiency and team productivity by promoting operational best practices.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Fielded average of 250 inbound phone calls to deliver effective support and remotely resolve service issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Used Hewlett-Packard scripting skills to contribute to internal technical tools.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.

Childcare Worker

La Petite Academy Inc.
Pelham, AL
05.2007 - 08.2007
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Promoted good behavior with positive reinforcement methods.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Offered top-notch care to 13 children at once, ranging in age from 6 weeks to 1 year along with the help of other colleagues.
  • Created and implemented diverse educational strategies to boost development.
  • Introduced children to educational games and activities to boost learning.
  • Managed safety and security of all children under care.
  • Met with parents about daily activities, positive developments and issues.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
  • Kept all areas neat, clean and properly sanitized.

Cashier Specialist

Mister Car Wash
Vestavia Hills, AL
01.2005 - 06.2007
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Ordered new supplies to keep shopping and lounging areas ready for any business or customer requirement.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of products and services offered.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales ads and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Completed file maintenance log for price discrepancies.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained accurate system inventory by correctly inputting data changes.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Operated cash register to record all transactions accurately and efficiently.

Education

High School Diploma -

John Carroll Catholic High School
Birmingham, AL
08.1996 - 05.2000

Associate of Science - Computer And Information Sciences

T.A. Lawson State Community College
Birmingham, AL

Skills

    Help desk support

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Timeline

Customer Service Cashier

Taco Casa
08.2018 - 04.2020

PC Technician

Wilson Computer Support
02.2016 - 08.2016

Housekeeper

Private Home
04.2008 - 09.2011

IT Technical Support Specialist

TeleTech Holdings
08.2007 - 04.2008

Childcare Worker

La Petite Academy Inc.
05.2007 - 08.2007

Cashier Specialist

Mister Car Wash
01.2005 - 06.2007

High School Diploma -

John Carroll Catholic High School
08.1996 - 05.2000

Associate of Science - Computer And Information Sciences

T.A. Lawson State Community College

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Shunta JefferyPC Technician