Shunta Jeffery
PC Technician
Hoover,AL
Summary
I must say I have NEVER met a stranger! I am a knowledgeable and dedicated customer service professional with extensive experience in "being a people person". I'm also a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I will continuously strive to maintain customer satisfaction and contribute to the company's success. I come to gain a valuable work experience and to advance where my skills and abilities will be utilized for profitable growth.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Cashier
Taco Casa
Homewood, AL
08.2018 - 04.2020
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Performed cash, card and check transactions to complete customer purchases.
- Prepared beverages and filled food orders for customers.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
PC Technician
Wilson Computer Support
Hoover, AL
02.2016 - 08.2016
- Linked computers to network and peripheral equipment, including printers and scanners.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Helped streamline repair processes and update procedures for support action consistency.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Monitored systems in operation and input commands to troubleshoot areas such as "No Boot" and "Operating System" failures.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Answered calls and emails at company's help desk, assisting customers with troubleshooting computer issues.
Housekeeper
Private Home
Mountain Brook, AL
04.2008 - 09.2011
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Waxed and polished wood floors and other woodwork.
- Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Polished and dusted furniture, including antiques and high-priced valuables to preserve pieces.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
IT Technical Support Specialist
TeleTech Holdings
Fairfield, AL
08.2007 - 04.2008
- Increased efficiency and team productivity by promoting operational best practices.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Fielded average of 250 inbound phone calls to deliver effective support and remotely resolve service issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Used Hewlett-Packard scripting skills to contribute to internal technical tools.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Childcare Worker
La Petite Academy Inc.
Pelham, AL
05.2007 - 08.2007
- Maintained effective schedule balance between rest periods, active play and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Kept notes of behavior issues, food served and medications administered to children.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Offered top-notch care to 13 children at once, ranging in age from 6 weeks to 1 year along with the help of other colleagues.
- Created and implemented diverse educational strategies to boost development.
- Introduced children to educational games and activities to boost learning.
- Managed safety and security of all children under care.
- Met with parents about daily activities, positive developments and issues.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Kept all areas neat, clean and properly sanitized.
Cashier Specialist
Mister Car Wash
Vestavia Hills, AL
01.2005 - 06.2007
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Ordered new supplies to keep shopping and lounging areas ready for any business or customer requirement.
- Managed special actions such as returns processing and payment reversals for team members.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Quickly and accurately counted drawers at start and end of each shift.
- Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
- Assisted customers by answering questions and fulfilling requests.
- Reviewed and resolved differences between accounting information and cash drawer.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of products and services offered.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed weekly sales ads and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Completed file maintenance log for price discrepancies.
- Counted money in drawers at beginning and end of each shift.
- Maintained accurate system inventory by correctly inputting data changes.
- Used POS system to enter orders, process payments, and issue receipts.
- Operated cash register to record all transactions accurately and efficiently.
Education
High School Diploma -
John Carroll Catholic High School
Birmingham, AL 08.1996 - 05.2000
Associate of Science - Computer And Information Sciences
T.A. Lawson State Community College
Birmingham, ALSkills
Help desk support
Hardware and software installation
Technical Support
Good listening skills
Money handling abilities
Administrative support
Customer Relations
Excellent written and oral communication
Telephone etiquette
Professional telephone demeanor
Timeline
Customer Service Cashier
Taco Casa
08.2018 - 04.2020
PC Technician
Wilson Computer Support
02.2016 - 08.2016
Housekeeper
Private Home
04.2008 - 09.2011
IT Technical Support Specialist
TeleTech Holdings
08.2007 - 04.2008
Childcare Worker
La Petite Academy Inc.
05.2007 - 08.2007
Cashier Specialist
Mister Car Wash
01.2005 - 06.2007
High School Diploma -
John Carroll Catholic High School
08.1996 - 05.2000
Associate of Science - Computer And Information Sciences
T.A. Lawson State Community College