Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shunta' Jones

Grand Prairie,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Cigna
Dublin, OH
10.2022 - 05.2024
  • Work from home position
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Patient Care Technician

Horizon Medical Center
Denton, Texas
04.2019 - 09.2020
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Provided emotional support for patients and families during difficult times.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Helped create a safe environment by following infection control policies.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Responded to bell or light signal calls to assist patients with needs.

Caregiver

Calab
Grand Prairie, Texas
11.2015 - 04.2019
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Drove clients to doctors' appointments and social outings.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Instructed family members on how to provide bedside care.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with maintaining good personal hygiene.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Educated families about available resources for home health care services in the local community.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Supported bathing, dressing and personal care needs.

Retail Sales Associate

Rouses Supermarket
Morgan City, LA
01.2012 - 02.2015
  • Greeted customers upon entering the store and provided assistance.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Handled customer complaints in a professional manner.
  • Promoted special offers and discounts to encourage additional purchases.
  • Organized displays to attract customers and promote sales.
  • Assisted customers with finding the right product for their needs.

Education

High School Diploma -

Morgan City High School
Morgan City, LA
05-2013

Some College (No Degree) - Surgical Technology

Herzing University
Dearborn, MI

Skills

  • Appointment Scheduling
  • Medical filing
  • Appointment confirmation
  • Reception Management
  • Medical terminology knowledge
  • Payment Collection
  • Eligibility Determination
  • HIPAA Compliance
  • Medicaid
  • Customer Service
  • Insurance Verification
  • Medical insurance
  • Sterilization procedures
  • Insurance claims processing
  • Debit card dispute claims resolution

Timeline

Patient Service Representative

Cigna
10.2022 - 05.2024

Patient Care Technician

Horizon Medical Center
04.2019 - 09.2020

Caregiver

Calab
11.2015 - 04.2019

Retail Sales Associate

Rouses Supermarket
01.2012 - 02.2015

High School Diploma -

Morgan City High School

Some College (No Degree) - Surgical Technology

Herzing University

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Shunta' Jones