SHUNTA MOODY
Lawrenceville,GA
Summary
Experienced professional with a strong background in compliance enforcement, customer service, and financial transaction management. Skilled at managing public interactions, resolving disputes, and ensuring strict adherence to policies and regulations. Demonstrates exceptional composure under pressure, critical thinking abilities, and an unwavering commitment to enforcing rules with professionalism and integrity. Proficient in Microsoft Office, report generation, and maintaining accurate records.
Overview
14
14
years of professional experience
Work History
Preloader
UPS
10.2024 - Current
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Senior Insurance Representative
DXC Technology
02.2021 - 10.2024
- Communicated complex policy information clearly to customers and ensured regulatory adherence
- Provided exceptional customer service during challenging situations involving claims disputes or policy cancellations.
- Streamlined workflow processes for improved efficiency in handling client inquiries and policy updates.
Account Research Specialist
Total Systems Services, TSYS
03.2014 - 06.2017
- Conducted thorough investigations into billing discrepancies and payment disputes
- Generated detailed reports on account activity for internal and external stakeholders
- Adapted work process and methods based on findings and literature review with limited supervision.
Customer Service Representative & Sales
The Echelon Group - AT&T
03.2013 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Covington Credit
07.2011 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate Degree - Diagnostic Medical Sonography
Gwinnett Technical College
Lawrenceville, Georgia08.2021
Skills
- Client Relationship Management
- Clear Communication Skills
- Analytical Thinking
- Thorough Quality Assurance
- Streamlined Package Management
Timeline
Preloader
UPS
10.2024 - Current
Senior Insurance Representative
DXC Technology
02.2021 - 10.2024
Account Research Specialist
Total Systems Services, TSYS
03.2014 - 06.2017
Customer Service Representative & Sales
The Echelon Group - AT&T
03.2013 - 03.2014
Customer Service Representative
Covington Credit
07.2011 - 03.2013
Associate Degree - Diagnostic Medical Sonography
Gwinnett Technical College
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