SHUNTA PITTS
North Las Vegas,NV
Summary
Dynamic Administrative Coordinator with a proven track record at Intermountain Health Cardiology, excelling in compliance and patient scheduling. Demonstrated attention to detail and effective time management, enhancing operational efficiency. Skilled in electronic health records and documentation, ensuring accuracy and regulatory adherence while fostering a collaborative team environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
INTERMOUNTAIN HEALTH CARDIOLOGY
12.2022 - Current
- Coordinated scheduling for patients surgical appointments
- Managed electronic health records, ensuring compliance with regulatory standards.
- Prior Authorizations
- Norml INR's
- Type/Process Cardiac Clearance Paperwork
- FMLA/Disability Paperwork
- Type Procedures for EP/General Cardiology
- Procedure Chart Prep
- Hospital Records
- Fax Sorting
- Intellispace
- PMD
Lead Medical Assistant
Optum Lung & Allergy
09.2020 - 12.2022
- Supervised daily operations of medical assistant team to ensure efficient patient care delivery.
- Coordinated patient scheduling and managed appointment reminders to enhance clinic workflow.
- Trained new medical assistants on protocols, procedures, and best practices for patient interaction.
- Implemented electronic health record systems to streamline documentation and improve data accuracy.
- Performed Phlebotomy
- Record Vital Signs
- Perform/Assist Patient Pulmonary Function Test
- Perform/Assist in Allergy Testing
- Fmla/Disability Paperwork
- Prior Authorizations
- Insurance Verifications for Allergy Testing
- Sterilize Instruments
- Patient Medication Injections
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Back Office Medical Assistant Supervisor
SHURTLEFF FAMILY PRACTICE
04.2012 - 03.2020
- Managed patient records and ensured compliance with healthcare regulations.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Implemented electronic health record systems, improving data accuracy and retrieval times.
- Trained new staff on office procedures and best practices for patient care.
- Oversaw inventory management of medical supplies, ensuring availability for clinical needs.
- Analyzed workflow processes to identify areas for improvement in back-office operations.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Placed laboratory tests and scan results in EMR for provider review.
- Ordered prescription refills on behalf of existing office patients.
- Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Assisted in maintaining adequate inventory levels of medical supplies through diligent tracking and cost-effective ordering practices.
- Improved communication between front and back office staff, enabling seamless coordination of patient care.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs AND XRAYs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient pulse oximetry.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Taught patients about medications, procedures, and care plan instructions.
- FMLA/Disability Paperwork
- Prior Authorizations
- Manage Incoming/Out going calls
- Sterilization Of Medical Instruments
- Wound Care Treatment
- Injections
- Sorting/Receiving faxes
- Ordering Medical Supplies
Medical Assistant Supervisor
Health Care Partners
06.2006 - 04.2012
- Supervised daily operations of medical assistants, ensuring high-quality patient care and adherence to protocols.
- Developed training programs for new staff, enhancing onboarding efficiency and skill development.
- Implemented workflow improvements that increased operational efficiency and reduced patient wait times.
- Conducted performance evaluations, providing constructive feedback to foster professional growth among team members.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Perform Ekg/Xrays
- Prior Authorizations
- Sorting/Receiving Faxes
- FMLA,Disability forms
- Vital Signs
- Blood Draws
- Managed inventory of medical supplies, ensuring availability while minimizing waste and costs.
- Injections/Vaccines
- Appointments
- Perform Pulmonary Function Test
- Wound Care
- Enforced quality control protocols to maintain accuracy of test results.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Operated highly specialized laboratory equipment to process specimens.
Education
High School Diploma -
Desert Rose
Las Vegas, NV06-1997
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Documentation and recordkeeping
- Filing
- Telephone etiquette
- Office inventory management
- Scheduling appointments
Certification
- Certified Medical Assistant
- BLS CERTIFIED
- Office Laboratory Assistant Certification
Timeline
Administrative Coordinator
INTERMOUNTAIN HEALTH CARDIOLOGY
12.2022 - Current
Lead Medical Assistant
Optum Lung & Allergy
09.2020 - 12.2022
Back Office Medical Assistant Supervisor
SHURTLEFF FAMILY PRACTICE
04.2012 - 03.2020
Medical Assistant Supervisor
Health Care Partners
06.2006 - 04.2012
High School Diploma -
Desert Rose