SHUNTAE HALL
ATLANTA,GA
Summary
Executive Director with over 15 years of leadership experience with a vast knowledge of real estate loan servicing with a strong focus on real estate tax and insurance escrow administration. Led multiple teams with high volume portfolios. Manages teams across multiple states including full remote team members. Offering an extensive knowledge of commercial real estate loan management, documentation and escrow. Dedicated to maintaining professionalism and dedication.
Overview
10
10
years of professional experience
Work History
EXECUTIVE DIRECTOR OF CREDIT ADMINISTRATION
Trimont Real Estate Advisors
Atlanta, GA
04.2019 - Current
- Manage a team of Real Estate staff members, make decisions on items such as division of work, asset/parcel loads carried by the team and handle the oversight and quality assurance functions
- Oversee the execution of and the quality of the Real Estate Tax and Insurance team's deliverables, such as processing payments on escrowed loans, annual escrow analysis, reporting, monitoring the payment status of non-escrowed loans
- Ensure proof of insurance is received, tracked and monitored and worked with legal to force place insurance as needed
- Takes lead on projects as well as train new staff members
- Responds to requests of both internal and external auditors and assist in compiling the records and responding to questions on process and quality control
- Manages and maintains vendor relationships with third party service provider, CoreLogic
- Processed loan payments
- Reviewed and approved billing statements on complex loans for accuracy
- Reviewed and approved payoff letters
- Collaborates with team members across departments; including servicing, Treasure, Asset Management, Investor Remittance, Document Control and other internal teams to integrate service delivery to clients
- Works with Managing Director of Operations to develop and maintain metrics and KPI's that both inform and provide insight into the servicing portfolio and uses those metrics to help inform future decisions and actions
SENIOR ASSOCIATES - LOAN SERVICING TEAM LEAD
MODERN BANK
NEW YORK, NY
01.2014 - 03.2019
Shuntae
- Managed the Commercial Real Estate Loan Servicing Department
- Updated policies and procedures related to loan servicing
- Set up and monitored real estate tax and insurance accounts on the Fiserv loan servicing system
- Set up and monitored new escrow accounts in CoreLogic
- Performed annual interim escrow analysis on all escrowed loans
- Reviewed and approved escrow balance refunds on paid off loans
- Responded to auditor's and loan reviewer's requests
- Reviewed and approved all loan payments to include real estate taxes and insurance from customer's escrow accounts, disbursements and refunds
Education
Finance
University of Alabama At Birmingham
Birmingham, AL05.2003
Skills
- Quality Assurance
- Business Leadership
- Team Leadership
- Employee Motivation
- Process Improvements
- Problem Anticipation and Resolution
- Records Organization and Management
- Goal Setting
- Staff Development
Timeline
EXECUTIVE DIRECTOR OF CREDIT ADMINISTRATION
Trimont Real Estate Advisors
04.2019 - Current
SENIOR ASSOCIATES - LOAN SERVICING TEAM LEAD
MODERN BANK
01.2014 - 03.2019
Finance
University of Alabama At Birmingham
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