Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Shuntae Jackson

Charlotte,NC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

General Manager

Hardee's Restaurant
04.2023 - 02.2024
    • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
    • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
    • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
    • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
    • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
    • Championed continuous improvement initiatives that enhanced operational performance across all departments.
    • Implemented operational strategies and effectively built customer and employee loyalty.
    • Formulated policies and procedures to streamline operations.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Trained new employees on proper protocols and customer service standards.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
    • Assisted in recruiting, hiring and training of team members.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Head Cook

Mint Hill Senior Living
12.2022 - 02.2023
  • Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Created visually appealing plate presentations to enhance the overall dining experience for guests.
  • Promoted positive reviews from critics by consistently delivering high-quality dishes that exceeded expectations.
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.
  • Cooked memorable dishes that brought new customers into establishment.
  • Set up and broke down kitchen for service.
  • Coordinated with team members to prepare orders on time.
  • Assisted with menu development and planning.
  • Disciplined and dedicated to meeting high-quality standards.
  • Modified recipes to accommodate dietary restrictions and allergies.

Shift Leader

Amazon
09.2021 - 10.2022
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Worked with team to achieve sales goals for products.

Education

Some College (No Degree) - Accounting

Central Piedmont Community College
Charlotte, NC

High School Diploma -

Monte Vista High School
Spring Valley, CA
02.1999

Skills

  • Distribution Management
  • Staff Supervision
  • Customer Relationship Management
  • Expense Control
  • Advertising and marketing
  • Workflow Planning
  • Quality Management
  • Customer Retention
  • Schedule Management
  • Interpersonal Skills
  • Staff Motivation
  • Data review

Timeline

General Manager

Hardee's Restaurant
04.2023 - 02.2024

Head Cook

Mint Hill Senior Living
12.2022 - 02.2023

Shift Leader

Amazon
09.2021 - 10.2022

Some College (No Degree) - Accounting

Central Piedmont Community College

High School Diploma -

Monte Vista High School

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Shuntae Jackson