Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shuntae Tyler

Edwards,Mississippi

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Certified Sterile Processing Technician

UMMC
05.2022 - 06.2024
  • Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
  • Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
  • Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.

Customer Service Representative

Conduent Call Center
10.2018 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Receptionist

S & J Construction Services
06.2015 - 08.2018
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Technical Degree - Phlebotomy

Medical2Career Center
06.2020

High School Diploma -

Raymond High School
Raymond, MS
05.2015

Skills

Surgical Instrument Knowledge

Ethics and Professionalism

Patient confidentiality

Customer Service

Active Listening

Data Entry

Timeline

Certified Sterile Processing Technician

UMMC
05.2022 - 06.2024

Customer Service Representative

Conduent Call Center
10.2018 - 04.2022

Receptionist

S & J Construction Services
06.2015 - 08.2018

Technical Degree - Phlebotomy

Medical2Career Center

High School Diploma -

Raymond High School
Shuntae Tyler