Highly skilled and passionate medical billing and coder, with the ability to handle many positions as a customer service and medical professional with strong organizational skills and teamwork acumen. Seeking a position where I can apply experience and educational skills to grow within a company. Possesses strong written and verbal communication skills. Organized and able to work alone or as part of a team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Shuntae Tyner
medical biller and coder
Katy,TX
Summary
Overview
9
years of professional experience
1
Certification
Work History
T2 Flex- Geisinger Hospital
Patient Scheduling Representative CMSL
12.2023 - Current
Job overview
- Collecting all required patient information, including scheduling, pre-registration, and insurance verification
- Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
- Obtaining and accurately entering necessary demographic, clinical, and billing information
- Explaining processes, forms, and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
- Collecting copays and payment information when necessary
- Processing required information according to client policies and procedures
- Providing professional, compassionate, and concierge-like service to patients
- Have a strong background in patient scheduling doing 10+ calls an hour
- Experience working in EPIC.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Gathered, organized and input information into digital database.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
Minivasive Pain and Orthopedics
Medical Office Receptionist
08.2023 - 10.2023
Job overview
- Greet and assist patients to complete all necessary forms and documentation while providing excellent customer service
- Answer and call patients in regard to scheduling and remind them of their appointments
- Responsible for contacting insurance companies to obtain benefits, COB and if doctors are in network
- Worked with LOP/PIP/WC and DCL patients while handling self-pay patients and obtaining payments.
- Welcomed 100+ patients and visitors per day via telephone and in person.
- Transcribed 100+ medical records per week.
- Answered phone calls and messages for many-physician nurses and medical facility, scheduling appointments, and handling patient inquiries.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Molina Healthcare-Remote
Data Entry
06.2021 - 05.2023
Job overview
- Entering data into database software and attention to detail
- Maintained quality levels above minimums set by management
- Assist with other projects as assigned by management
- Performed administrative duties while preparing and assorting documents for data entry.
- Streamlined data entry processes for increased efficiency and accuracy in customer records.
- Maintained accurate student records through diligent data entry and verification procedures.
- Streamlined workflows for clients by organizing and prioritizing data entry tasks.
- Enhanced underwriting processes by streamlining document management and data entry tasks.
- Streamlined data entry processes for faster and more accurate recordkeeping.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Streamlined data entry tasks for efficient applicant tracking and management.
- Used ECW to perform data entry and prepare correspondence.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Optimized data entry processes, enabling faster input without sacrificing quality or accuracy.
Change Healthcare-Remote
Scheduler
11.2021 - 06.2022
Job overview
- Handled high volume calls while providing customer service
- Transferred calls and scheduled appointments for specialty clinics
- Verified and entered demographics in the system
- Researched doctors in patients area and verified various insurance.
GreenKey CIRSEIU
Benefit Verification Specialist
04.2021 - 10.2021
Job overview
- Organize sources of information, including but not limited to, printed and electronic hospital lists, contact information in messages, website information, and other types of information into single source
- Maintain records for new organizing targets in database making sure that assessments, notes, and other data are accurate
- Work meticulously to collect, organize, record, and transfer membership cards and information from new organizing to data operations
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
MMC Group, Amerisource Bergen
Benefit Verification Specialist
10.2020 - 03.2021
Job overview
- Verifying patient insurance benefit information
- Triages cases with missing information to appropriate program associate
- Document for various payer plans including coverages, cost share, and access provider options
- Documenting and initiating prior authorizations, processes, and claims appeals
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
AT&T
Customer Services Representative
07.2018 - 01.2020
Job overview
- Handle high volume customer inquiries via phone and email
- Identify priority issues and route calls to appropriate departments
- Compiled and analyzed data to determine approaches to improve sales and performance
- Worked with clients and finance companies to find optimal solutions for financing.
Alorica | Assignment- CVS Caremark
Call Center Representative
11.2015 - 07.2018
Job overview
- Handles high volume calls from physicians and pharmacists to refill, order, or transfer prescriptions
- Verification of insurance and override prior authorizations
- Entered demographics, history of medication, and updates any changes in address or phone numbers
- Investigated and resolved customer inquiries and complaints quickly.
Education
The College of Health Care ProfessionsHouston, TX
Bachelor of Science from Healthcare Manaement
03.2024
University Overview
The College of Health Care ProfessionsHouston, TX
Associate of Science from Revenue Coding Cycle Management
05.2021
University Overview
The College of Health Care ProfessionsHouston, TX
Associate of Applied Science from Medical Billing And Coding
03.2020
University Overview
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Business growth and retention
- Business Development
- Systems and software expertise
- CRM software expertise
- Revenue Generation
- Data Analysis
- Process Analysis
Certification
National Association for Health Professionals, 05/2020-Present, Nationally Registered Certified Coding Specialist
License Certificate
License Certificate
NAHP: 182292 NRCCSTimeline
Patient Scheduling Representative CMSL
T2 Flex- Geisinger Hospital
12.2023 - Current
Medical Office Receptionist
Minivasive Pain and Orthopedics
08.2023 - 10.2023
Scheduler
Change Healthcare-Remote
11.2021 - 06.2022
Data Entry
Molina Healthcare-Remote
06.2021 - 05.2023
Benefit Verification Specialist
GreenKey CIRSEIU
04.2021 - 10.2021
Benefit Verification Specialist
MMC Group, Amerisource Bergen
10.2020 - 03.2021
Customer Services Representative
AT&T
07.2018 - 01.2020
Call Center Representative
Alorica | Assignment- CVS Caremark
11.2015 - 07.2018
The College of Health Care Professions
Bachelor of Science from Healthcare Manaement
The College of Health Care Professions
Associate of Science from Revenue Coding Cycle Management
The College of Health Care Professions
Associate of Applied Science from Medical Billing And Coding
National Association for Health Professionals, 05/2020-Present, Nationally Registered Certified Coding Specialist
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