Shuntai Devers-Green
Richmond,CA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
Allied Universal Security Services
Richmond, CA
09.2021 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
Security Account Manager
G4S Secure Solutions
Richmond, CA
04.2020 - 09.2021
- Determined security budgets and identified opportunities to optimize resource utilization.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Established and maintained close working relationships with local law enforcement officers.
- Investigated and resolved security breaches to protect organization and corporate assets.
Quality Control Inspector Manager
Tesla
Fremont, CA
05.2017 - 03.2020
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Maximized quality and reduced costs [Number]% by maintaining QC objectives.
- Conducted audit inspections and independent checks to verify parts and materials.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Education
Medical Assistant
Western Career College
Emeryville, CA06.2009
Skills
- Regional Accounts
- Event Planning
- Account Management
- Staff Management
- New Account Creation
- Business Negotiation
- Account Verification
- Time Management
- Strategic Planning
- Issue Resolution
- Strong Lead Development Skills
- Managing Multiple Tasks
- Client Relations
Timeline
Account Manager
Allied Universal Security Services
09.2021 - Current
Security Account Manager
G4S Secure Solutions
04.2020 - 09.2021
Quality Control Inspector Manager
Tesla
05.2017 - 03.2020
Medical Assistant
Western Career College