Shuntashia Murray
Clarksville,TN
Summary
Seeking a Legal Administrative Specialist / Contact Representative position at the Department of Veterans Affairs, bringing 8 years of experience in legal administrative support, dedicated client communication, and a deep commitment to assisting veterans and their families.
Overview
2
2
years of professional experience
Work History
Advance Medical Support Assistant
Department Of Veterans Affairs
12.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized patient records to research records, extract medical information, and review records for completeness and accuracy.
- Met customer call guidelines for service levels, and handled time, and productivity.
- Followed up with veterans about resolved issues to maintain high standards of customer service.
- Researched and identified legal precedents and statutes. ensuring compliance with state and federal regulations.
- Reviewed and requested medical records, military personnel records, and service verification records to determine eligibility status.
- Responded to veterans' calls and emails to answer questions about products and services.
- Managed a large volume of inbound and outbound client communications, ensuring veterans' needs were addressed promptly and accurately.
- Coordinated with the Department of Veterans Affairs on specialized cases, ensuring accurate and timely communication.
Medical Technician
Department Of Veterans Affairs
09.2021 - 12.2022
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with veterans, answering questions, and assisting with concerns.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Documented and detailed calls and complaints using the call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated veterans on insurance policies and procedures.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures, and HIPAA regulations.
Education
Associate of Applied Science - Medical Assisting
New Medical Technical College
Atlanta,GA05.2011
Skills
- Expertise in veteran-focused legal processes
- Proficient in federal legal software tools
- In-depth understanding of the VA’s procedures and policies
- Strong communication and interpersonal skills
- Mastery of legal documentation and terminology
- Ability to manage multiple tasks in a fast-paced environment
- Knowledge of federal regulations regarding veteran affairs
Additional Information
- (2001 - current) Volunteer for Boys Clubs and Girls Club on career coaching.
- Operation stand down -Serving Veterans Lunch and Healthcare.
Timeline
Advance Medical Support Assistant
Department Of Veterans Affairs
12.2022 - Current
Medical Technician
Department Of Veterans Affairs
09.2021 - 12.2022
Associate of Applied Science - Medical Assisting
New Medical Technical College
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