Shuntavaia Allen
Fort Worth
Summary
Dedicated caregiver with extensive experience at Better Solution Home Health, skilled in patient care and medication administration. Proven ability to enhance client well-being through personalized care plans and effective communication. Strong knowledge of HIPAA regulations and health insurance processes, ensuring compliance and optimal service delivery. Committed to fostering independence and safety for all clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver
Better Solution Home Health
Fort Worth
04.2025 - 07.2025
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean and safe living environment for clients at home.
- Supported clients in social activities to enhance their quality of life.
- Collaborated with family members to develop personalized care plans.
- Documented client progress and communicated effectively with the care team.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Health Insurance Agent
Health Plan One
Phoenix
09.2023 - 02.2025
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Reviewed applications for accuracy before submitting them for processing.
Home Health Aide
Sunrise Senior Living
Fort Worth
03.2021 - 06.2022
- Provide health care services in patients residences.
- Perform domestic and household tasks.
- Transport and accompany patients to doctors office or to hospital.
- Administer simple prescribed medications.
Home Health Aide
Bethesda Gardens
Fort Worth
03.2019 - 03.2021
- Helping with personal activities.
- Dressing and grooming.
- Washing dishes.
- Providing transportation to doctor's appointments.
Customer Service Representative
Walmart
Fort Worth
04.2014 - 04.2019
- Maintain customer accounts and record account information.
- Look up customer financial accounts and process customer adjustments.
Housekeeping Aide
Baylor Scott & White
Fort Worth
05.2012 - 02.2014
- Maintained cleanliness and organization of guest rooms and common areas.
- Responded promptly to guest requests for additional amenities or services.
- Trained new staff on proper cleaning techniques and safety procedures.
- Conducted regular inspections to uphold cleanliness standards throughout the facility.
- Removed trash from all guest rooms on a daily basis.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
Education
High school diploma -
Fort Worth Can Academy
Fort Worth, TX06.2011
Skills
- HIPPA Knowledge
- Call Management
- Enrollment Processing
- Data Entry Proficiency
- Legal Compliance
- Patient care
- Medication administration
- Health insurance knowledge
- Safety procedures
Certification
Home Health Aide
Languages
English, Expert
Skills
Expert, Expert, Expert, Expert, Expert
Timeline
Caregiver
Better Solution Home Health
04.2025 - 07.2025
Health Insurance Agent
Health Plan One
09.2023 - 02.2025
Home Health Aide
Sunrise Senior Living
03.2021 - 06.2022
Home Health Aide
Bethesda Gardens
03.2019 - 03.2021
Customer Service Representative
Walmart
04.2014 - 04.2019
Housekeeping Aide
Baylor Scott & White
05.2012 - 02.2014
High school diploma -
Fort Worth Can Academy