Shuntay Davis
Euless,TX
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
14
14
years of professional experience
Work History
PROPERTY MANAGER
Richmark Properties
12.2023 - Current
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
COMMUNITY MANAGER
RPM Living
06.2021 - 11.2023
- Monitored and led renovation team and maintenance personnel for effectively turned units
- Build, mentor, and empower onsite team members and property managers in designated portfolios
- Plan and oversee all aspects of operations, including capital optimizations, lease administration, forecasting, vacancy anticipation, delinquency, evictions, expense control, and renewals
- Render excellent customer service and ensure seamless communication to residents and prospects to maximize customer service engagement and reduce turnover
- Boosted occupancy from 77% to 96% with a focus on retaining current tenants to ensure property stays occupied by building strong relationships, offering incentives, and properly maintaining the property
- Finalized comprehensive due diligence on five properties, which involved conducting financial reports, inspections, lease audits, and unit walk reports.
COMMUNITY MANAGER
Asset Living
10.2020 - 06.2021
- Administered 687-bed student housing property in cooperation with 12-membered
- Managed social media postings and resident events/retention, involving accounts payable and rental payments collection
- Onboarded, guided, and trained staff and chaired weekly team meetings to improve team efficiency
- Reviewed expenses in each area to ensure compliance with agreed budget throughout the year
- Provided regular occupancy, renewal rate, and leasing reports to owners
- Amplified occupancy from 75% to 94% in less than 60 days
- Empowered, engaged, and coached team to effectively market, lease, and operate at expected level.
ASSISTANT COMMUNITY MANAGER
Myan Management Group
11.2019 - 10.2020
- Oversaw all aspects of leasing and renewals, ensuring that community maintains efficient process, while complying with relevant laws and regulations
- Maintain thorough and organized records of all leasing and renewal activities, including lease agreements, rental applications, correspondence, and other relevant documentation
- Establish proactive approach to lease renewals by monitoring lease expiration dates, initiating renewal discussions with tenants in timely manner, and providing clear renewal options and terms
- Implement streamlined application process for prospective tenants by providing online application options, setting clear expectations on required documentation, and conducting thorough tenant screenings
- Upheld less than 1% delinquency by following the community's established policies and procedures
- Improved occupied/leased trend from 82% to 95-97% by maintaining current occupancy.
COMMUNITY MANAGER
Peak Campus
10.2014 - 01.2019
- Oversaw 387-bed student housing property with staff of 10 members, while steering daily property operations during extensive renovations
- Hired, trained, guided, and supervised leasing and maintenance team to perform designated tasks efficiently
- Performed property inspections and move-out/move-in walkthroughs
- Maintained positive NOI per month on a consistent basis by preparing and managing annual budgets, compiling all financial marketing, and documenting variance reports for ownership
- Built and fostered strong relationships with property owners, tenants, and contractors.
ASSISTANT COMMUNITY MANAGER
Peak Campus
10.2011 - 10.2014
- Collected/posted rent, monitored and followed up with bad debt, and other financial records with emphasis on delinquency
- Supported manager with regular property operations, including weekly reports, invoices, leasing/renewals, resident events, and marketing to secure potential residents and maximize occupancy
- Built and nurtured positive relationships and provided superior customer service with team, residents, and parents
- Oversaw monthly delinquency to stay under 1%.
Education
University of Phoenix
01.2006
Skills
- Payroll management
- Employee training
- Financial record organization
- Strategic marketing planning
- Tenant relations management
- Financial analysis and reporting
- Office Management
- Relationship Management
- Accounts Payable & Accounts Receivable
- Customer Service
- Recruitment & Development
- Human Resources
- Yardi
- One-Site
- RealPage
- MRI
- Real estate management software
- Blue Moon/TAA
- AppFolio
- Microsoft Program
- Property management
- Payment collection
- Property inspections
- Customer service-focused
Accomplishments
- Increased occupancy rates from 78% to 95% in 6 months.
WEBSITE, PORTFOLIO AND PROFILES
https://www.linkedin.com/in/shuntay-davis-258a5081
Property Manager of the Year
Named Property Manager of the year in 2024
Timeline
PROPERTY MANAGER
Richmark Properties
12.2023 - Current
COMMUNITY MANAGER
RPM Living
06.2021 - 11.2023
COMMUNITY MANAGER
Asset Living
10.2020 - 06.2021
ASSISTANT COMMUNITY MANAGER
Myan Management Group
11.2019 - 10.2020
COMMUNITY MANAGER
Peak Campus
10.2014 - 01.2019
ASSISTANT COMMUNITY MANAGER
Peak Campus
10.2011 - 10.2014
University of Phoenix
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