Shuntel Harris
Germantown,MD
Overview
17
17
years of professional experience
Work History
Executive Concierge
Bozzuto Management Company
01.2014 - Current
- Oversee and maintain reservations for amenity spaces, ensuring seamless access for residents
- Organize package rooms, coordinate club room reservations, and manage freight elevator logistics to optimize resident services
- Develop, generate, and balance monthly budgets for resident events and hospitality supplies, ensuring financial accuracy and efficiency
- Plan and execute meaningful events and activities that engage residents and foster vibrant sense of community
- Review weekly occupancy reports, meticulously ensuring accuracy for informed decision-making
- Skillfully manage social media platforms to enhance community visibility and resident engagement
- Hold certification in Fair Housing and HOC compliance, ensuring adherence to regulatory standards
- Awarded Residents Choice, reflecting a commitment to providing outstanding service and fostering positive resident experiences
- Conduct property tours to showcase facilities and amenities, contributing to successful leasing efforts
- Ensure timely and thorough quarterly landscaping and maintenance, maintaining high standard for property aesthetics
- Collaborate with the maintenance department to schedule contractors and perform administrative tasks, streamlining operational processes
- Proactively market and establish over 30 local partnerships with businesses, contributing to a vibrant and well-connected community.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Group Sales
Capitol Hill Hotel
01.2011 - 01.2013
- Successfully completed reservations for hotels, consistently meeting and exceeding established goals
- Identified issues, conducted thorough analyses of information, and provided effective solutions to address challenges
- Spearheaded the enhancement of team-building activities to ensure seamless VIP arrivals, contributing to an elevated guest experience
- Collaborated directly with high-profile guests to understand their preferences and expectations, resulting in the creation of memorable and personalized experiences
- Supervised plans and communicated deadlines effectively, ensuring the timely completion of projects and maintaining a high standard of excellence
- Achieved a remarkable 10% increase in group sales by successfully acquiring two key accounts, demonstrating a proactive and strategic approach to business development.
Reservation Agent
Four Seasons Hotel
01.2007 - 01.2009
- Instrumental in developing comprehensive and impactful sales presentation materials for both the travel industry and group sales, contributing to successful client engagement and business growth
- Orchestrated complex spa, restaurant, and room schedules by coordinating with multiple departments, ensuring optimal utilization of resources and enhancing overall guest experiences
- Managed group blocks and pickups on a daily basis to strategically maximize occupancy rates, demonstrating a keen understanding of revenue optimization in the hospitality industry
- Successfully increased revenue by 15% through strategic initiatives, including upselling suites and promoting special packages to guests
- Generated and analyzed daily reports for various stakeholders, including department heads, operational departments, Sales & Marketing, and the General Manager, providing key insights for informed decision-making
- Captured sales from incoming reservation calls and meticulously coordinated the details of each reservation, ensuring a positive experience for guests from booking through their stay.
Skills
- Hiring
- Critical thinking
- Training and team building
- Customer service
- Operation management
- Budget management
- Social media management
- Sales and revenue enhancement
- Property management
- Hospitality management
Professional summary
Dedicated and highly organized with a proven track record of delivering exceptional service and elevating resident experiences. Offering a unique blend of hospitality and residential expertise. Strong interpersonal skills and meticulous attention to detail. Manage and coordinate events, anticipate client needs to provide seamless and personalized service. Demonstrate ability to build and maintain strong relationships with high-profile clients and effectively collaborate with diverse teams. Seeking to develop my skills and contribute to a dynamic company.
Operating Systems
- Microsoft Office Suite (Word, Excel, Outlook) SharePoint and MS Teams, MS PowerPoint
- IVY Rewards
- Social Suite
- Realync
- Yardi
- Opera
- CRM
- Building Link
- Al leasing assistant
Timeline
Executive Concierge
Bozzuto Management Company
01.2014 - Current
Group Sales
Capitol Hill Hotel
01.2011 - 01.2013
Reservation Agent
Four Seasons Hotel
01.2007 - 01.2009
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