Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shuntell Collins

Boynton Beach

Summary

Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Assistant/Receptionist

Sunstate Pediatrics
Lake Mary
02.2022 - 04.2025
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
  • Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.

Medical Office Assistant

Humana
Orlando
01.2015 - 01.2022
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Communicated with patients with compassion while keeping medical information private.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Greeted patients and visitors in a professional and friendly manner.

Benefits Verification Specialist

Caremetrics
Orlando
03.2011 - 01.2015
  • Provided detailed information about insurance plans and benefits to health care providers, patients, and staff members.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Conducted quality assurance checks on completed work prior to submitting it back out.
  • Analyzed customer accounts to determine if they met the requirements for specific benefits packages.
  • Reviewed and verified eligibility of patients for benefits coverage.

Education

High School Diploma -

Mainland High School
Daytona Beach
05-2010

Some College (No Degree) - Medical Technology

Florida Technical College
Orlando, FL

Skills

  • Patient scheduling
  • Medical record management
  • Insurance verification
  • Electronic health records
  • HIPAA compliance
  • Customer service
  • Front desk operations
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Insurance verifications
  • Answer telephones
  • Interpersonal skills
  • Clerical skills

Certification

  • MEDICAL ASSISTANCE COMPLETION CERTIFICATION

Timeline

Medical Assistant/Receptionist

Sunstate Pediatrics
02.2022 - 04.2025

Medical Office Assistant

Humana
01.2015 - 01.2022

Benefits Verification Specialist

Caremetrics
03.2011 - 01.2015

High School Diploma -

Mainland High School

Some College (No Degree) - Medical Technology

Florida Technical College

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