Shuntell Fairley
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Restoration1
12.2023 - 07.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Sales Consultant
Miskelly Furniture
02.2022 - 10.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Keeping up with customers accounts and follow up with transaction until product is delivered to customer.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Retail Sales Associate
AT&T | Mississippi
12.2019 - 01.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Managed back office and counting down registers, balancing drawers and prepping paper work for bank deposits.
- Point of call manager when managers stepped out of store.
- Trained new sales team members on policy and procedures, store operations and closing duties.
Receptionist/Office Manager
Ambition Preparatory Charter School, Mississippi
07.2019 - 12.2019
- Handled all supply management,including ordering and sourcing vendors, implemented a system to cut down on cost.
- Coordinated and organized office operations in a high volume school office.
- Managed the marketing side to pitch in new prospects.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Issued out checks and made sure that employees time was entered correctly through spreadsheets.
Teller Associate
First NBC Bank
02.2017 - 12.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Daycare Teacher
Bright Horizons Family Solutions, Louisiana
02.2016 - 02.2017
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Cashier/Sales Associate
Walmart
11.2013 - 01.2016
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
Education
Associate Of Applied Business - Business Administration
Southwest Mississippi Community College
Summit, Mississippi05.2015
Skills
- Customer Service
- Account servicing
- Product and service knowledge
- Lead prospecting
- Sales and marketing
- Staff Training
- Microsoft office suite
- Sales Force
- Crm
Timeline
Business Development Manager
Restoration1
12.2023 - 07.2024
Sales Consultant
Miskelly Furniture
02.2022 - 10.2023
Retail Sales Associate
AT&T | Mississippi
12.2019 - 01.2022
Receptionist/Office Manager
Ambition Preparatory Charter School, Mississippi
07.2019 - 12.2019
Teller Associate
First NBC Bank
02.2017 - 12.2017
Daycare Teacher
Bright Horizons Family Solutions, Louisiana
02.2016 - 02.2017
Cashier/Sales Associate
Walmart
11.2013 - 01.2016
Associate Of Applied Business - Business Administration
Southwest Mississippi Community College