Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shuntell Robinson

Courtland,MS

Summary

Self motivated, reliable, responsible and hard working person. A team worker and adaptable to all challenging situations. Work well both in a team environment as well as using own initiative. When under pressure work well and adhere to strict deadlines. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient Customer Service Rep. well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

17
17
years of professional experience

Work History

Office Administration/Clerical Support

Ozark
08.2020 - Current
  • Entered all dispatch entries
  • Assist customers with inquiries
  • Assist in handling employee onboarding for fleet department
  • Maintain all employee and subcontractor lists, files, groups, operations, and compliance forms
  • Solved customers problem about load delivers
  • File company documents and perform clerical duties such as copying, faxing bookkeeping, etc
  • Collect and maintain inventories of office supplies
  • Answered all customers and divers concerns about delivery
  • Created and modified company documents such as spreadsheets, reports, memos, etc
  • Develop and distribute weekly, monthly, quarterly, and yearly vehicle reports
  • Schedule and maintain accurate records of repair and maintenance records by inputting repair and maintenance work orders in fleet program
  • Assist in keeping work areas organized and neat
  • Communicated and interacted with customers, vendors, and drivers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Clerical/ Office Administrator

Jamar Truck Tire Repair
12.2019 - 03.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events

Material Handler II/ Trainee Buyer

Wolseley Industrial/Ferguson
08.2011 - 12.2018
  • Material Handler interacted with customers, delivered outstanding customer service, assist manager with administrative support, buyers, purchasing agents, other warehouse associates
  • Assisted warehouse manager with shipping, receiving, buying, sourcing, inventory, cycle counting, filing, data entry, and processed orders
  • Functions
  • Receive and ship all materials
  • Input data into two computer systems
  • Research and correct transaction errors
  • Release and label all materials
  • Facilitate return materials
  • Overseen item ordering for warehouse and cage
  • Release daily KANBAN and cage orders
  • Handled hot rush orders and communicated information with customer and vendor
  • File purchase orders, bill of lading, packing slip forms, and all internal receiving and shipping-documents
  • Sort and determine placement of material, staging area, stock, hot rush
  • Reconcile vendor billing
  • Printed and sort product labels as needed for cage and KANBAN areas
  • Ordered and maintained inventory on warehouse supplies
  • Input customer orders
  • Input customer credits
  • Input order and invoicing information accurately and in timely manner
  • Assist customers with orders and problems
  • Contact vendors and requests samples for customers
  • Provide informative and professional assistance when working with public, customers, vendors, and co-workers
  • Perform administrative responsibilities such as checking faxes and mail on daily basis, writing sample requests and special orders when necessary.
  • Reviewed weekly sales reports and worked with vendors to improve product performance
  • Identified, researched and pursued product opportunities
  • Managed database of vendor details and pricing information to maintain organization
  • Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback
  • Researched and shopped competitors to maintain accurate and up-to-date knowledge of market conditions
  • Sourced vendors, assisted with negotiations and set up schedules for merchandise deliveries
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills

Assistant Manager

Cash Tyme
01.2006 - 01.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

General Studies - General Studies

Maranatha Christian Academy
Minter City, MS
2008

High School Diploma -

South Panola High School
Batesville, MS
05.2002

Skills

  • Process Improvement
  • Time management
  • Microsoft Excel
  • Data entry
  • Sourcing
  • Purchasing
  • Customer service
  • Computer literacy
  • Microsoft Outlook
  • Supply chain
  • Project management
  • Business Correspondence
  • Business Operations
  • Call Triaging

Timeline

Office Administration/Clerical Support

Ozark
08.2020 - Current

Clerical/ Office Administrator

Jamar Truck Tire Repair
12.2019 - 03.2020

Material Handler II/ Trainee Buyer

Wolseley Industrial/Ferguson
08.2011 - 12.2018

Assistant Manager

Cash Tyme
01.2006 - 01.2011

General Studies - General Studies

Maranatha Christian Academy

High School Diploma -

South Panola High School

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Shuntell Robinson