Shuntelle Morales
Glendale,AZ
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Valor Global
09.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Advocate
Teleperformance USA
03.2023 - 09.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Representative
RemX Staffing
01.2020 - 05.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Line Server
Chipotle
02.2018 - 03.2019
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Education
High School Diploma -
Brookshire International Academy
Phoenix, AZ12.2020
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Microsoft Outlook
- Windows 10
- Customer Service
- Call Center Operations
Timeline
Technical Support Representative
Valor Global
09.2023 - Current
Customer Service Advocate
Teleperformance USA
03.2023 - 09.2023
Call Center Representative
RemX Staffing
01.2020 - 05.2020
Line Server
Chipotle
02.2018 - 03.2019
High School Diploma -
Brookshire International Academy
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