Shunteria Head
Forsyth,GA
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Care Connect Urgent Care
02.2019 - 12.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Manager
Walmart
03.2015 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Nursing
Southern Crescent Technical College
Griffin, GADiploma -
Mary Persons High School
Forsyth, GA05.2012
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Office administration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Reminder calls
- Customer service
Timeline
Medical Receptionist
Care Connect Urgent Care
02.2019 - 12.2024
Assistant Manager
Walmart
03.2015 - 05.2018
Nursing
Southern Crescent Technical College
Diploma -
Mary Persons High School
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