SHUNTISE LAY

• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Established positive relationships with gate agents and station leaders through effective communication techniques.
• Consistently met daily performance goals set by management team members.
• Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service by helping the airport agent help the passengers.

In my current position as a customer service agent i am responsible for checking in customers and helping customers with flight information.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered prompt service to prioritize customer needs.

In my position as a ramp agent it was my duty to make sure each customer luggage was properly handled with care and safely mannered. i was responsible for transferring the baggage from one location to the next in a timely manner.

• Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
• Observed safety and privacy procedures in handling passengers' property.
• Maintained clean, orderly work environment free of hazards.

• Ensured safety and comfort of customers onboard aircraft.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Resolved passenger conflicts and medical emergencies during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

• Served meals to residents in accordance with established schedules and dietary procedures.
• Kept all kitchen areas clean, tidy and free of hazards.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Discarded outdated food products and maintained waste disposal procedures.

• Conducted regular patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Checked and verified photo identification prior to granting facility access.

• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Restocked and organized merchandise in front lanes.

• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
• Maintained clean, organized workspace according to operational standards.
• Consistently provided friendly service to promote better customer engagement.