Shuqulia Quinn
Mesquite,TX
Summary
Dynamic entrepreneur and seasoned professional with a proven track record in business growth and customer service excellence at Relax, I'm Cleaning. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as a collaborative team member. Applies business acumen and experience and exercises decisive judgement to meet and exceed organizational goals. Skilled in staff hiring and demonstrates strong leadership.
Overview
15
15
years of professional experience
Work History
Owner
Relax, I'm Cleaning
Mesquite, TX
04.2014 - Current
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Cultivated strong client relationships through exceptional service.
- Established procedures for quality assurance.
- Ensured adherence to regulatory standards.
- Created organizational policies and procedures.
- Provided direction and guidance to employees.
- Controlled stock quantities and initiated restocking orders to maintain adequate supplies.
- Determined needs and requirements through effective communication.
- Tracked team performance against company objectives.
Driver
Uber
Dallas, TX
06.2013 - 09.2016
- Ensured timely and efficient delivery of packages to customers.
- Provided prompt, courteous service in the transportation of passengers.
- Adhered to all applicable traffic laws and regulations while driving.
- Utilized GPS navigation system for efficient routing during trips.
- Followed proper procedures when dealing with difficult passengers or situations that require special attention.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Leasing Consultant
ASAP Personnel
Dallas, TX
08.2012 - 10.2012
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Ensured that all paperwork was completed accurately in accordance with company policy.
Medical Assistant
Dr. Revero & Associates
Dallas, TX
02.2010 - 12.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Certificate - Medical Assistant
ATI
Richards, TX07-2009
GED -
Jackson State University
Jackson, MS05-1997
Skills
- Business launch
- Negotiation
- Bidding processes
- Hiring and staffing
- Project estimating
- Transportation
- Navigational skills
- Professionalism
- Communication Skills
- Critical Thinking
- Customer Service
- Driving and transportation
- Patient-focused care
- Phlebotomy
- Specimens collection and processing
- Proper sterilization techniques
- Catheter change and preparation
- Patient assessments and care
- Clinical and administrative support
- Wound care and irrigation
- Sterile technique
References
References available upon request.
Timeline
Owner
Relax, I'm Cleaning
04.2014 - Current
Driver
Uber
06.2013 - 09.2016
Leasing Consultant
ASAP Personnel
08.2012 - 10.2012
Medical Assistant
Dr. Revero & Associates
02.2010 - 12.2010
Certificate - Medical Assistant
ATI
GED -
Jackson State University
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