Shurane Tulloch
Laurel,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Ramp Agent
Swissport
06.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 200 daily flights.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Environmental Services Associate
Howard Community Colloge
02.2018 - Current
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Cleaned and sanitized clients' rooms, bathrooms, offices, and other areas according to prescribed procedures.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Maintain a daily written schedule of activities performed.
Security Officer
First Course Security
11.2016 - 02.2018
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Confirmed visitor identification prior to granting entry into the building.
Receptionist
Herb Gordon Subaru
05.2014 - 12.2017
- Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
- Effectively greets, communicates, and guides customers to appropriate departments for assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered and directed incoming calls using multi-line telephone system.
- Communicate and help resolve customer complaints and adjustments.
- Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
Education
High School Diploma -
Camperdown High School
06-2009
Skills
- Excellent written & verbal communication skills
- Detailed Oriented
- Great Customer Service skills
- Microsoft Proficient and Great email etiquette
- Public Safety and Security
- Team Oriented
- Ramp service
- Heavy lifting
- Safety procedures compliance
Timeline
Ramp Agent
Swissport
06.2024 - Current
Environmental Services Associate
Howard Community Colloge
02.2018 - Current
Security Officer
First Course Security
11.2016 - 02.2018
Receptionist
Herb Gordon Subaru
05.2014 - 12.2017
High School Diploma -
Camperdown High School
Education and Training
other
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