Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shurkenda Burch

Summary

Dedicated worker with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

19
19
years of professional experience

Work History

1:1 Aide

Sierra School
05.2022 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Monitor students' behavior, track educational progress and communication with parents.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Distributed learning materials such as worksheets, textbooks, and supplemental activities.
  • Assisted teachers with supervision and care of group of children.
  • Supported classroom activities, tutoring, and reviewing work.
  • Completing one to one tutorial and implementing a rotation model
  • Assist the teacher with correcting papers, supervising testing. Guiding independent study.
  • Implement de-escalation strategies.
  • Document and support students' growth and progress towards academic, social, and emotional goals.

Instructor Assistant

San Diego Center For Children
06.2022 - 05.2023
  • Provides instruction services to individuals or groups, supports students in the classroom, monitors and supervises students in the lunchroom, halls, bus loading zones and on playgrounds. And works under the direction of the teacher
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Provided support to help students with special needs learn and grow.
  • Lead or co- lead academic groups as assigned by the teacher.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
  • Supported English Language Learners (ELLs) to deliver high-quality education for students learning English.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Mentored and tutored individual students needing additional help.

Preschool Teacher

Neighborhood House Association
01.2020 - 05.2022
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Organized snack time and nap hours.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Taught children with creative approaches, methods, and techniques.
  • Engaged and entertained children through recreational and educational activities.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Direct Support Professional

The Arc Of San Diego
11.2019 - 01.2020
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Transported clients to medical and dental appointments to provide support.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.

Eligibility Representative

American Specialty Health
10.2016 - 09.2018
  • Verified member eligibility from the eligibility file, communications logs, and health plan websites or by calling the health plan directly when all other resources are exhausted.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered prompt service to prioritize customer needs.

Patient Registration Clerk

Concentra Medical Center
11.2015 - 06.2016
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Retrieved medical data for physicians and patients.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.

Call Center Representative

Scripps Mercy Hospital
01.2014 - 09.2015
  • Achieved high satisfaction rating through proactive one-call resolutions of patient issues.
  • Educated patients on company systems, form completion, and access to services.
  • Performed various clerical duties by filing and faxing documents and creating patient databases.
  • Maintained accurate records of calls placed and received.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Sought out extra training opportunities to enhance patient relationship management abilities.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Operated switchboard and routed incoming calls to appropriate departments.

Medical Biller

Sharp Healthcare
01.2005 - 11.2013
  • Collected payments and applied to patient accounts.
  • Adhered to established standards to safeguard patients' health information.
  • Posted payments and collections on regular basis.
  • Liaised between patients, insurance companies, and billing office.
  • Filed and updated patient information and medical records.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Monitored outstanding invoices and performed collections duties.
  • Used data entry skills to accurately document and input statements.
  • Audited and corrected billing and posting documents for accuracy.
  • Responded to patient concerns and questions on daily basis.

Education

Bachelor of Science - Sociology

National University
La Jolla, CA
06.2024

Associate of Science - Child Development

San Diego Mesa College
San Diego, CA
06.2021

High School Diploma -

Mount Miguel High School
Spring Valley, CA
06.2002

Skills

  • Childcare Protocol Knowledge
  • Special Needs Education
  • Clerical Support
  • Data Entry
  • Resourceful
  • Team Bonding
  • Patient Charting
  • Classroom Management
  • Classroom Supervision
  • Safety Guidelines
  • Excel
  • Classroom Preparation and Maintenance

Timeline

Instructor Assistant

San Diego Center For Children
06.2022 - 05.2023

1:1 Aide

Sierra School
05.2022 - Current

Preschool Teacher

Neighborhood House Association
01.2020 - 05.2022

Direct Support Professional

The Arc Of San Diego
11.2019 - 01.2020

Eligibility Representative

American Specialty Health
10.2016 - 09.2018

Patient Registration Clerk

Concentra Medical Center
11.2015 - 06.2016

Call Center Representative

Scripps Mercy Hospital
01.2014 - 09.2015

Medical Biller

Sharp Healthcare
01.2005 - 11.2013

Bachelor of Science - Sociology

National University

Associate of Science - Child Development

San Diego Mesa College

High School Diploma -

Mount Miguel High School

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Shurkenda Burch