Shuronda White
Ferris
Summary
Committed Healthcare professional offering over 15 years of demonstrated success in the healthcare field. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in patient care with passion for helping others.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Sitter/OR
Ascension
05.2019 - 05.2022
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance when needed.
- Maintained clean, safe and well-organized patient environment.
Patient Account Specialist/Behavioral HA3
Cross Creek Hospital
07.2017 - Current
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Prepared and submitted daily Cleaning and maintenance reports to management.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Conducted client rounds every 5 and 15 minutes to check on residents.
- Facilitated on-site activities, support groups and outings for clients.
- Performed client intake procedures according to internal standards for all new admissions.
- Encouraged patients to discuss experiences in group and individual settings.
- Interviewed, hired and trained new employees for BHA 1 position.
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Maintained office inventory and organized supplies for efficiency and expected needs.
Correctional Officer
Texas Department Of Criminal Justice
10.2015 - 06.2017
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters and work areas for contraband.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Maintained custody and control of 180 inmates housed in minimum and maximum security unit.
- Completed dorm sanitation and maintenance checks and reported results to management.
Office Coordinator
Andrews Center Behavioral Healthcare System
04.2009 - 10.2015
- Trained new employees on administrative procedures, company policies and performance standards.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Cashier
Walmart
08.2004 - 04.2005
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Caregiver
Halcyon Homes LLC
03.2018 - 04.2020
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Patient Care Technician /OR department
Ascension Seton
02.2021 - 06.2022
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported blood and urine specimens to prepare for lab testing.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Documented observations and baseline measurements in medical records.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse.
- Organized and maintained general supply storage areas.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Education
Certificate - Emergency Medical Technician
Tyler Junior College
Tyler, TX05.2011
High School Diploma -
Jacksonville High School
Jacksonville, TX05.1996
Skills
- Progress documentation
- First aid and safety
- Behavioral Management
- Patient care
- Recording vital signs
- Measuring bodily fluids
- Documenting behaviors
- Supporting personal needs
- Responding to emergencies
- Companionship and emotional support
- Dementia and Alzheimer's knowledge
- Transporting patients
- Direct Patient Care
Additional Information
Tiffinie Mumphrey
Paraprofessional
936-250-1815
Renitia Willis
BHA 3
512-577-8991
Velondra Bursey
CNO/Supervisor -Cross Creek Hospital
512-215-3900
Community Health Worker certification
Texas Notary Public
Certification
- Certified Community Health Worker, Texas Health and Human Services - til 4/30/2025
Timeline
Patient Care Technician /OR department
Ascension Seton
02.2021 - 06.2022
Patient Sitter/OR
Ascension
05.2019 - 05.2022
Caregiver
Halcyon Homes LLC
03.2018 - 04.2020
Patient Account Specialist/Behavioral HA3
Cross Creek Hospital
07.2017 - Current
Correctional Officer
Texas Department Of Criminal Justice
10.2015 - 06.2017
Office Coordinator
Andrews Center Behavioral Healthcare System
04.2009 - 10.2015
Cashier
Walmart
08.2004 - 04.2005
Certificate - Emergency Medical Technician
Tyler Junior College
High School Diploma -
Jacksonville High School