Shuronica Richmond
Cordova,TN
Summary
An effective team member with full understanding of the underwriting process and overall team needs. Competent administrative professional with effective document evaluation, report writing and file management skills. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Experienced professional with strong leadership and relationship-building skills.
Professional and prepared administrator with experience in overseeing operations and managing resources efficiently. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Skilled in project management, strategic planning, and conflict resolution. Reliable and effective communicator valued for problem-solving abilities and leadership qualities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrator in Training
Ciel Senior Living of Collierville
12.2023 - Current
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Organized and executed employee training sessions, resulting in increased knowledge retention and improved performance.
- Implemented new technology tools to automate routine tasks, allowing staff to focus on higher-value responsibilities.
- Collaborated with cross-functional teams to develop comprehensive reports for senior leadership review, aiding in informed decision-making processes.
- Ensured compliance with company policies and regulatory requirements through diligent documentation management practices.
- Streamlined office procedures with organized filing systems and efficient workflow processes, improving productivity across the organization.
- Negotiated contracts with suppliers that led to significant cost savings without compromising service quality.
- Reduced errors in data entry and filing tasks by implementing robust quality control measures and regular audits.
- Facilitated smooth transitions during organizational changes or employee turnover periods by providing thorough training materials for incoming staff members.
- Improved department efficiency by streamlining administrative processes and implementing time-saving strategies.
- Developed strong working relationships with external vendors to secure favorable contract terms and timely delivery of goods or services.
- Contributed to budget management by monitoring expenses and identifying cost-saving opportunities within administrative operations.
- Served as a trusted liaison between staff members and senior leadership, fostering an open communication environment and promoting team cohesion.
- Supported Human Resources initiatives by assisting with recruitment efforts, onboarding new hires, and maintaining personnel files.
- Coordinated event planning efforts for company-wide meetings, trainings, and celebrations, resulting in seamless execution.
- Provided high-quality support to multiple departments by coordinating projects and managing communication between teams.
Resident Care Coordinator
Ciel Senior Living of Collierville
06.2023 - Current
- Serve as the primary point of contact for residents' families and guardians, providing updates on health, behavior, and daily activities
- Collaborate with interdisciplinary care teams, including nursing staff, therapists, and doctors, to ensure coordinated care delivery
- Communicate effectively with residents and families about their care needs and goals, advocating for residents as necessary
- Provide guidance and support to caregivers, nursing staff, and other team members in the implementation of care plans and memory care best practices
- Assist in the training of new staff on assisted living and memory care protocols, resident interactions, and safety measures
- Offer emotional support to staff who are managing the unique challenges associated with memory care
- Develop, implement, and monitor individualized care plans tailored to the needs of residents with memory impairments
- Ensure that residents' physical, emotional, and social needs are being met through consistent monitoring and observation
- Conduct regular assessments of resident health and well-being, adjusting care plans, as necessary
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained Health and Wellness new staff members on facility policies, patient care and medicine distribution.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
Coordinator Customer Service - Centralized Patient Access
Baptist Memorial Hospital - Memphis
06.2020 - 06.2023
- Call Center answering minimal of 70-140 calls per day
- Scheduling Outpatient Diagnostic Procedures
- Scheduling Community and Staff Covid 19 Tests and Covid 19 Vaccines
Case Management Assistant
Baptist Memorial Hospital - Memphis
03.2010 - 06.2020
- Communicates with Case Managers and Social Workers to optimize the utilization care management process
- Initiate Inpatient and Observation hospitalization stays with Insurance Payers for authorizations
- Review Patients cases for anticipated discharges daily with Case Managers and Social Workers for coordination of transitional care and services needed
- Communicates with various Insurance companies via phone, email, fax or web based
- Organize and prioritize case assignments per volume using computer software systems
- Triage Patients in the event of a disaster
- Coordinate with other internal departments, Patients and Families to maintain a stress-free operation and transition of care
- Accurately document follow up care, prescription refills and transportation when necessary
Rehab Specialist
Baptist Memorial Rehabilitation Hospital
03.2007 - 03.2015
- Nurse Aide
- Q4h vitals, q2h turns and assisted with Activities of Daily Living as within Certified Nursing Assistant scope
- Employee of month eight times over the past six years
- Promoted to Team Lead
- Preceptor for all new Case Manager Assistants
- Enhanced patient mobility through the use of targeted exercises and therapies.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06.2019
Skills
- Licensed Administrator for ACLF
- Executive Director Independent/Assisted Living
- Director of Resident Services
- Obtaining authorizations for Hospital Admissions
- Communicating with Insurance Providers
- Scheduling Coordinator
- Diagnostic Scheduler
- Arrange peer to peer discussions with Physicians
- Medical Receptionist
- Staff Development
- Budgeting Finance
- Clerical Support
- Team Leadership
- Medication Administration
- Licensed Phlebotomy Technician
- Certified Medical Assistant
- Certified Nursing Assistant
- Leadership qualities
- Organizational expertise
- Document control
- Meeting facilitation
- Decision-making capacity
- Operations management
- Sales management
- Human resources management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Planning and prioritization
- Microsoft office
- Flexible schedule
- Training and orientation
- Public relations
Accomplishments
- Supervised team of 75-85 staff members.
Certification
- Assisted Living Care Facility License Administrator
- Nurse Aide Certification
- CPR
- Certified Medical Assistant
Timeline
Administrator in Training
Ciel Senior Living of Collierville
12.2023 - Current
Resident Care Coordinator
Ciel Senior Living of Collierville
06.2023 - Current
Coordinator Customer Service - Centralized Patient Access
Baptist Memorial Hospital - Memphis
06.2020 - 06.2023
Case Management Assistant
Baptist Memorial Hospital - Memphis
03.2010 - 06.2020
Rehab Specialist
Baptist Memorial Rehabilitation Hospital
03.2007 - 03.2015
Associate of Science - Business Administration
Colorado Technical University
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