Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shushana Clarke

Missouri City

Summary

Personable and dedicated Customer Service Professional with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience

Work History

Server

Katz's Delicatessen
05.2024 - Current
  • Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
  • Trained new staff on menu knowledge, service standards, and operational procedures to enhance team efficiency.
  • Collaborated with kitchen staff to streamline order processing and improve turnaround time for food delivery.
  • Managed cash register operations, accurately processing payments and maintaining balanced cash drawers at end of shifts.

Front Desk Agent / Night Auditor

Viana Hotel and Spa
02.2023 - 11.2023
  • Greeted and assisted guests during check-in/check-out process with professionalism.
  • Handled night audits, reviewed guest payments, and resolved discrepancies.
  • Served as primary contact for guest needs, ensuring top-tier customer satisfaction.

Cashier / Supervisor

Whole Foods Market
01.2021 - 01.2023
  • Supervised daily operations, trained new employees, and maintained service standards.
  • Handled customer concerns and provided solutions to ensure smooth store functioning.
  • Oversaw merchandise logistics and checkout processes.

Hostess / Catering Waitress

The Carltun on the Park
06.2019 - 01.2021
  • Welcomed and seated guests, managed reservations and large event coordination.
  • Assisted in delivering high-end catering services and maintained a polished dining environment.

Education

Associate of Applied Science - Radiography

Houston Community College
Houston, TX
01-2027

Skills

  • Outstanding Verbal Communication
  • Problem Solving & Critical Thinking
  • Conflict Resolution
  • Team Collaboration
  • High Adaptability
  • Attention to Detail
  • Safety & Emergency Preparedness Awareness

Timeline

Server

Katz's Delicatessen
05.2024 - Current

Front Desk Agent / Night Auditor

Viana Hotel and Spa
02.2023 - 11.2023

Cashier / Supervisor

Whole Foods Market
01.2021 - 01.2023

Hostess / Catering Waitress

The Carltun on the Park
06.2019 - 01.2021

Associate of Applied Science - Radiography

Houston Community College

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