Shushana Colon
Bronx,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Repsite Worker
Private Care
The Bronx, New York
01.2025 - Current
- Provided compassionate care and support to individuals with disabilities.
- Assisted clients with daily living activities and personal hygiene tasks.
- Coordinated recreational activities to promote engagement and socialization.
- Provided temporary relief to families of individuals with disabilities by providing in-home respite care.
Home Health Aide
Private Care
Oakland, New Jersey
07.2023 - 06.2024
- Provided personal care assistance to clients in daily living activities.
- Administered medications and monitored client health conditions regularly.
- Assisted clients with mobility and transportation to appointments.
- Developed and maintained positive relationships with clients and families.
- Managed household tasks including meal preparation and light housekeeping.
Elderly Caregiver
Splendor Oaks Senior Living Facility
Folsom, CA
09.2022 - 05.2023
- Assisted residents with daily living activities and personal hygiene.
- Administered medication according to prescribed schedules and guidelines.
- Coordinated recreational activities to promote social interaction among residents.
- Monitored resident health and reported any changes to nursing staff.
- Provided emotional support and companionship to enhance resident well-being.
- Maintained cleanliness and safety of living areas for residents' comfort.
Call Center Representative
Alorica/Verizon
Kingston, Jamaica
03.2022 - 07.2022
- Handled customer inquiries and resolved issues efficiently.
- Managed account information and updated customer records accurately.
- Provided product information and guided customers through services.
- Utilized CRM software to track interactions and maintain customer relationships.
Scale Clerk
Jamaica Aggregates
Kingston, Jamaica
02.2021 - 11.2021
- Weighed and recorded materials accurately for shipping and receiving.
- Collaborated with team members to streamline loading and unloading processes.
- Verified quantity, weight, and conformance of material received with purchase orders or shipping documents.
- Processed paperwork associated with weighing activities such as bills of lading, invoices.
Work From Home Agent
AllState Insurance Co./G1 Resources
Kingston, Jamaica
03.2018 - 12.2020
- Documented interactions accurately to maintain detailed customer records.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
Lead Bank Teller
Scotiabank Jamaica
Kingston, Jamaica
07.2016 - 02.2018
- Supervised daily teller operations and maintained service quality standards.
- Processed customer transactions accurately using banking software systems.
- Monitored cash flow and ensured compliance with security protocols.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Monitored ATM machines for any malfunctions or discrepancies.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Operations Officer
Scotia Investments Ja Ltd
Kingston, Jamaica
02.2010 - 05.2016
- Assisted with bank reconciliations and identified discrepancies in financial statements.
- Prepared checks for multiple accounts.
- Managed vault operations and maintained accurate inventory records.
- Maintained accurate records of pending transfers and monetary transactions.
- Processed electronic transfers to customer accounts and other bank locations.
Junior Accounting Clerk
Scotia Investments Ja Ltd
Kingston, Jamaica
02.2009 - 01.2010
- Assisted with bank reconciliations and identified discrepancies in financial statements.
- Supported month-end closing activities by preparing journal entries and reports.
- Collaborated with team members to resolve accounting inquiries and issues promptly.
- Maintained confidentiality of sensitive financial information in compliance with policies.
Call Center Representative
Scotia Investments Ja Ltd
Kingston, Jamaica
01.2008 - 01.2009
- Handled customer inquiries and resolved issues efficiently.
- Managed account information and updated customer records accurately.
- Provided product information and guided customers through services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Junior Assistant
Sagicor Investments (formerly Pan Caribbean Bank)
Kingston, Jamaica
10.2005 - 01.2008
- Assisted team with daily administrative tasks and document management.
- Maintained filing systems to ensure efficient access to important documents.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Assisted in preparing board meeting agendas and minutes for corporate governance.
- Supported the preparation of annual reports and regulatory submissions diligently.
Education
High School Diploma -
Merl Grove High School
Kingston, Jamaica06-2005
Bachelor of Science - Banking And Finance
University of Technlogy
Kingston, JamaicaSkills
- Medication administration
- Cash handling
- Customer relationship management
- Time management
- Effective communication
- Attention to detail
- Housekeeping
- First aid and CPR
- Banking software and regulation knowledge
- Cash drawer balancing
- Phone etiquette
- Bank reconciliation
- Data entry accuracy
Timeline
Repsite Worker
Private Care
01.2025 - Current
Home Health Aide
Private Care
07.2023 - 06.2024
Elderly Caregiver
Splendor Oaks Senior Living Facility
09.2022 - 05.2023
Call Center Representative
Alorica/Verizon
03.2022 - 07.2022
Scale Clerk
Jamaica Aggregates
02.2021 - 11.2021
Work From Home Agent
AllState Insurance Co./G1 Resources
03.2018 - 12.2020
Lead Bank Teller
Scotiabank Jamaica
07.2016 - 02.2018
Operations Officer
Scotia Investments Ja Ltd
02.2010 - 05.2016
Junior Accounting Clerk
Scotia Investments Ja Ltd
02.2009 - 01.2010
Call Center Representative
Scotia Investments Ja Ltd
01.2008 - 01.2009
Junior Assistant
Sagicor Investments (formerly Pan Caribbean Bank)
10.2005 - 01.2008
High School Diploma -
Merl Grove High School
Bachelor of Science - Banking And Finance
University of Technlogy
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