Shushmita Hashem
Seattle ,WA
Summary
Successful Continuous Improvement Manager with expertise in developing process improvement solutions resulting in better efficiency, safety and quality. Successful in identifying problems to develop targeted solutions and implement employee training using lean principles. Focused on developing value stream mapping to analyze production and improve workflow processes. Expert in identifying risks and developing solutions that reduce chances of potential issues.
Overview
5
5
years of professional experience
Work History
Inbound Receiving Supervisor
North Coast Electric
03.2023 - Current
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
- Monitored progress of tasks to provide feedback for improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored production levels and implemented measures to increase output.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Determined staffing needs, developing schedules to staff all shifts.
Continuous Improvement Specialist
North Coast Electric
10.2022 - 03.2023
- Executed continuous improvement programs and employed lean tools and methodologies.
- Conducted studies pertaining to cost control, cost reduction, inventory control and production record systems.
- Facilitated cross-functional projects created to analyze and design sequence of operations and workflow to improve execution.
- Mobilized problem-solving teams and supporting groups to streamline processes and drive clear business improvement.
- Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Gathered, documented, and modeled data to assess business trends.
- Evaluated current processes to develop improvement plans.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Inbound Operations Manager
Nordstrom
01.2022 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Oversaw multiple departments: Returns, Claims, Receiving, and Stock Control
- Oversaw 6+ Managers and staffing of 200+
Outbound Area Manager
Nordstrom
02.2021 - 01.2022
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised a team of 100+ associates within the Pick/Pack Departments.
Inbound Area Manager
Nordstrom
09.2020 - 02.2021
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Collaborated with vendors and buyers to enforce and develop partnerships
- Oversaw a team of 50+ associates.
Supply Chain Management Intern
Nordstrom
05.2020 - 09.2020
- Analyzed statistical data and reports to determine trends in performance.
- Analyzed and managed inventory levels to maximize order fill rates and inventory turns.
- Recommended purchasing goods, supplies and services to meet supply chain goals.
- Outlined detailed action plans to improve customer experience and overall profitability.
- Created and implemented comprehensive supply chain management strategies.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Oversaw department projects based on Continuous Improvement Initiatives.
- Assisted the Quality/Industrial Engineering team with cross-functional analysis on metric upgrades needed for the business.
Holiday Sales Associate
Macy's
11.2018 - 01.2019
- Boosted sales through product promotion and direct customer engagement.
- Assisted customers with sales orders, returns and exchanges.
- Maintained customer loyalty by expertly solving diverse problems.
- Met customer needs through solution-oriented sales strategies.
- Built extensive product knowledge and recommended personalized solutions to customers.
- Engaged in efficient inventory planning methods to ensure re-stocking of Holiday goods.
Holiday Sales Associate
Nordstrom
05.2018 - 09.2018
- Boosted sales through product promotion and direct customer engagement.
- Assisted customers with sales orders, returns and exchanges.
- Maintained customer loyalty by expertly solving diverse problems.
- Met customer needs through solution-oriented sales strategies.
- Built extensive product knowledge and recommended personalized solutions to customers.
- Collaborated with Buyers and Merchants to ensure the sales floor was stocked with trend setting clothing.
Education
Bachelor of Science - Interdisciplinary Studies And Business Minor
Colorado State University
Fort Collins, COSkills
- Workflow Coordination
- Process Improvement Solutions
- Business Process Analysis
- Lean Six Sigma Certified
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Inbound Receiving Supervisor
North Coast Electric
03.2023 - Current
Continuous Improvement Specialist
North Coast Electric
10.2022 - 03.2023
Inbound Operations Manager
Nordstrom
01.2022 - 09.2022
Outbound Area Manager
Nordstrom
02.2021 - 01.2022
Inbound Area Manager
Nordstrom
09.2020 - 02.2021
Supply Chain Management Intern
Nordstrom
05.2020 - 09.2020
Holiday Sales Associate
Macy's
11.2018 - 01.2019
Holiday Sales Associate
Nordstrom
05.2018 - 09.2018
Bachelor of Science - Interdisciplinary Studies And Business Minor
Colorado State University
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