Shushmita Hashem
Seattl,WA
Summary
Advanced manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Continuous Improvement/Corporate Quality Manager
North Coast Electric-Sonepar
Seattl, WA
10.2022 - Current
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborator between multiple operating companies & parent companies to ensure network standardization
- Change Management Practitioner who’s trained & lead training sessions for teams
Inbound Operations Manager
Nordstrom
Elizabethtown, PA
01.2022 - 09.2022
- Cross functionally supported all Inbound departments: Customer Returns, Claims, Receiving, & Stock Control
- Managed & oversaw 6 salaried managers & 200+ hourly associates
- Lead & launched staff engagement opportunities, promoted gender diversity & cultural programs to support & empower all employees
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Introduced new continuous improvement methods, practices, and systems to reduce turnaround time.
Inbound Area Manager
Nordstrom
Elizabethtown, PA
09.2020 - 02.2022
- Oversaw a team of 50+ associates
- Responsible for ensuring all value-added services were accounted for & then communicated back to vendors
- Conducted training sessions to educate employees on best practices and procedures to
- increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Collaborated with vendors and buyers to enforce and develop partnerships.
Outbound Area Manager
Nordstrom
Elizabethtown, PA
02.2021 - 01.2022
- Responsible for daily volume average of 100k-200k orders
- Oversaw a team of 100+ associates within the Outbound departments
- Responsible for ensuring both automation and manual processes were completed accurately and efficiently to meet deadline and customer expectations.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, & implement changes
Supply Chain Management Intern
Nordstrom
Elizabethtown, PA
05.2020 - 09.2020
- Oversaw department projects based on Continuous Improvement Initiatives.
- Assisted the Quality/Industrial Engineering team with cross-functional analysis on metric upgrades needed for the business.
- Reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Analyzed statistical data and reports to determine trends in performance.
- Analyzed and managed inventory levels to maximize order fill rates and inventory turns.
- Recommended purchasing goods, supplies, and services to meet supply chain goals.
- Outlined detailed action plans to improve customer experience and overall profitability.
- Created and implemented comprehensive supply chain management strategies.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Education
Bachelor of Science - Interdisciplinary Studies And Business Minor
Colorado State University
Fort Collin, CO01-2020
Skills
- Continuous Improvement
- Compliance Monitoring
- Supplier Relationship Management
- Regulatory Compliance
- Issue Resolution
- Operational Excellence
Certification
- Lean/Six Sigma
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Chinese (Mandarin)
Limited
Spanish
Limited
Affiliations
- Board member of Sonepar USA employee resource group, 'Asian American Pacific Islander'
Timeline
Continuous Improvement/Corporate Quality Manager
North Coast Electric-Sonepar
10.2022 - Current
Inbound Operations Manager
Nordstrom
01.2022 - 09.2022
Outbound Area Manager
Nordstrom
02.2021 - 01.2022
Inbound Area Manager
Nordstrom
09.2020 - 02.2022
Supply Chain Management Intern
Nordstrom
05.2020 - 09.2020
Bachelor of Science - Interdisciplinary Studies And Business Minor
Colorado State University
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