Shutophia Robinson-Luckey
Houston,TX
Summary
Dynamic professional with extensive experience in customer relations and office management at An Angel's Touch Unisex Salon. A Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Ride Share Driver
Lyft
08.2016 - Current
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Adhered to all safety regulations and traffic laws while driving.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Reinforced rideshare company's reputation through professional conduct and exceptional service.
Office Manager
An Angel's Touch Unisex Salon
01.2001 - 04.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Supervisor/Armed Security Guard
Platinum Security & Events
09.2018 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted regular safety inspections of the premises, identifying and addressing potential hazards promptly.
- Supported company goals by adhering to established policies and procedures regarding safety and security measures.
Booth Supervisor\Cashier
State Fair Of Texas
10.2016 - 10.2024
- Established strong working relationships with vendors through professional communication practices that led to favorable pricing deals on supplies.
- Enhanced team performance by providing clear instructions, guidance, and timely feedback to staff members.
- Contributed to successful events by assisting with event planning, coordination, and execution of booth-related tasks.
- Maintained a safe and organized booth environment with thorough daily inspections and regular maintenance checks.
- Increased overall revenue with exceptional product knowledge that facilitated persuasive sales pitches tailored to individual customers'' needs.
- Assisted in training new hires, ensuring they were well-equipped to provide excellent customer service at the booth.
Customer Service Inbound Rep
ETech Dallas
03.2016 - 02.2017
- Participated in ongoing professional development opportunities aimed at refining skills relevant to the Inbound Representative role.
- Enhanced efficiency of inbound call processing through effective call routing and prioritization.
- Maintained high levels of product knowledge to provide accurate information to customers.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Strengthened client relationships through timely follow-up on outstanding issues or requests requiring additional support or research.
- Managed high-volume calls while maintaining professionalism, empathy, and patience under pressure.
Education
BBA - Business Management
Strayer University
DeSoto, TX05-2029
Life & Health Insurance & I Am Licensed
Xcelsoloutions
Online06-2025
High School Diploma -
Justin F Kimball High
Dallas, TX05-1997
Skills
- Adaptability and flexibility
- CRM software
- Customer relations
- Training and coaching
- Workflow optimization
- Policy compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor/Armed Security Guard
Platinum Security & Events
09.2018 - 01.2025
Booth Supervisor\Cashier
State Fair Of Texas
10.2016 - 10.2024
Ride Share Driver
Lyft
08.2016 - Current
Customer Service Inbound Rep
ETech Dallas
03.2016 - 02.2017
Office Manager
An Angel's Touch Unisex Salon
01.2001 - 04.2025
BBA - Business Management
Strayer University
Life & Health Insurance & I Am Licensed
Xcelsoloutions
High School Diploma -
Justin F Kimball High
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