SHUVAI MOTO
Horseshoe Bay,TX
Summary
Proven Food and Beverage Associate with a track record of enhancing guest satisfaction at Horseshoe Bay Resort. Skilled in food safety and guest services, adept at fostering teamwork and professionalism. Increased restaurant revenue through effective upselling and maintained high levels of customer satisfaction by ensuring timely delivery of food orders. Demonstrates adaptability and excellent communication abilities.
Overview
11
11
years of professional experience
Work History
Food and Beverage Associate
Horseshoe Bay Resort
Horseshoe Bay, TX
08.2023 - 08.2024
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
Head Server
APOGEE BOUTIQUE HOTEL |
Apogee 212 Johann Rissik Drive Waterproof Ridge,Pr
10.2020 - 08.2023
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Food and Beverage Server
Rustica Ribhouse Restaurant
29 Welker Street Morelleta Park South Africa.
03.2013 - 07.2020
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Demonstrated success in maintaining high level of customer satisfaction.
Education
Science
DOMBOREMBAVHA HIGH SCHOOL
South Africa 1997
Skills
Flexible scheduling
Food presentation
Communication abilities
Food safety knowledge
Adaptability and Resilience
Cash handling proficiency
Food preparation assistance
Allergen awareness
Order Accuracy
POS System Operation
Cross-Functional Teamwork
Wine pairing knowledge
Guest Services
Inventory Management
Phone orders
Upselling strategies
Dining room organization
Beverage Preparation
Accomplishments
Successful completed the Forbes Standard training
Rising star Award in second month at Horseshoe Bay
Languages
Shona
Native or Bilingual
English
Full Professional
Timeline
Food and Beverage Associate
Horseshoe Bay Resort
08.2023 - 08.2024
Head Server
APOGEE BOUTIQUE HOTEL |
10.2020 - 08.2023
Food and Beverage Server
Rustica Ribhouse Restaurant
03.2013 - 07.2020
Science
DOMBOREMBAVHA HIGH SCHOOL