Shuvon Darden
Atlanta ,GA
Summary
Dynamic Tax Consultant with expertise in corporate taxation and excise tax management at Expresstax. Proven track record in optimizing client financial outcomes and enhancing team performance through mentorship. Skilled in data analysis and organization, delivering exceptional service while ensuring compliance with evolving regulations. Committed to achieving results and fostering strong client relationships.
Overview
2026
2026
years of professional experience
Work History
Tax Consultant
Expresstax
Dallas Ga
2021 - Current
- Led tax compliance projects, ensuring accurate filing and adherence to regulatory requirements.
- Developed tax strategies to optimize client financial outcomes while minimizing liabilities.
- Mentored junior consultants, enhancing team performance and knowledge sharing in tax regulations.
- Streamlined processes for client onboarding, improving efficiency and reducing turnaround times.
- Researched legislative changes impacting clients' tax positions, providing timely updates and recommendations.
- Streamlined tax preparation process for increased efficiency and accuracy.
- Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
- Advised clients on best practices for maintaining compliance with changing tax regulations, avoiding costly penalties.
- Provided expert guidance to clients during audits, minimizing potential penalties and interest charges.
- Implemented effective record-keeping systems for clients, simplifying future tax preparations and improving organization.
- Conducted thorough research to stay current on ever-changing tax laws, ensuring compliance for clients.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Prepared accurate federal, state, and local tax returns for individuals and businesses within required deadlines.
- Calculated estimated tax payments for clients.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Utilized tax software to prepare returns and meet deadlines.
Customer Support Specialist
UPS Customer Center
Hiram, GA
2021 - 2024
- Resolved customer inquiries through various communication channels, optimizing response times and satisfaction levels.
- Collaborated with cross-functional teams to improve support processes and streamline operations.
- Implemented feedback mechanisms to gather insights for continuous improvement in service delivery.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Assisted in troubleshooting technical issues, guiding customers through step-by-step solutions.
- Trained new team members on customer service protocols and software tools for efficient onboarding.
- Conducted quality assurance reviews of support tickets to ensure adherence to company standards.
- Developed FAQs and knowledge base articles to empower customers with self-service options.
Soldier
US Army
05.2014 - 12.2017
- Completed rigorous physical training to enhance fitness and combat readiness.
- Assisted in team operations during training exercises to develop tactical skills.
- Learned protocols for equipment maintenance and safety procedures effectively.
- Participated in simulations to practice communication and coordination under pressure.
- Adapted quickly to changing environments and instructions during drills.
- Collaborated with peers to strengthen teamwork and unit cohesion during missions.
- Demonstrated discipline and focus while executing assigned tasks consistently.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Education
High School Diploma -
Stockbridge High School
2014
Skills
- Corporate taxation proficiency
- Excise tax management
- Tax software proficiency
- Property tax administration
- Sales and use tax expertise
- Financial analysis
- Data analysis
- Data gathering
- Organization skills
Timeline
Soldier
US Army
05.2014 - 12.2017
Tax Consultant
Expresstax
2021 - Current
Customer Support Specialist
UPS Customer Center
2021 - 2024
High School Diploma -
Stockbridge High School