Shuwanda Marshall
Bonaire,GA
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management.
Overview
6
6
years of professional experience
Work History
Senior Medical Receptionist
CSL Plasma Behring
08.2018 - Current
- Perform job-related duties as assigned.
- Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
- Spearheaded training initiatives for new reception staff, promoting a consistent level of service quality across the team.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and donors.
- Improved patient check-in process by developing a concise registration form that captured essential information accurately.
- Maintains confidentiality of all personnel, donor and center information
- Conducted regular audits of patient records to identify errors or inconsistencies, resulting in improved data accuracy and quality.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling,and conflict resolution.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer center information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - Marketing
Central Georgia Technical College
Macon, GA12.2026
GED -
Perry High School
Perry, GA06.1992
Skills
- Medical Charting
- Patient Registration
- Patient Scheduling
- Medical Records Management
- Appointment Setting
- Microsoft Office
- HIPAA Guidelines
Timeline
Senior Medical Receptionist
CSL Plasma Behring
08.2018 - Current
No Degree - Marketing
Central Georgia Technical College
GED -
Perry High School
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