Shuying (Zurine) Wu

Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch.

Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization.

Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies.

Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements.

Handle damaged packages, ensuring they are processed correctly and that the appropriate actions are taken.

Identifying and resolving a variety of issues that can arise during the warehouse operations, such as scan compliance issues, damaged packages, wrong station packages, and missing items.

Work closely with managers to address issues and ensure that scan compliance is maintained.

Prioritize tasks based on urgency and impact on the overall fulfillment process.