Shuzhen Li
Philadelphia,PA
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Server
Golden Chopstick
Philadelphia, PA
04.2022 - 09.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
Cashier
Teado
Philadelphia, PA
06.2021 - 03.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Barista Shift Lead
Mr.Wish
Philadelphia, PA
09.2019 - 04.2020
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Bachelor of Arts -
Central High School
Philadelphia 09.2015 - 05.2019
BBA - Finance
Temple Univeristy
Philadelphia 09.2019 - Current
Skills
Excels
Microsoft Powerpoint
Microsoft Word
Timeline
Server
Golden Chopstick
04.2022 - 09.2022
Cashier
Teado
06.2021 - 03.2022
Barista Shift Lead
Mr.Wish
09.2019 - 04.2020
BBA - Finance
Temple Univeristy
09.2019 - Current
Bachelor of Arts -
Central High School
09.2015 - 05.2019