Shveta Bajaj
Data Operations Analyst
Allen,TX
Summary
LinkedIn Profile Professional Summary Proactive and results-driven Client Implementation Analyst with 4+ years of experience in healthcare operations, business analysis, and project management. Skilled in Agile methodologies, JIRA, Kanban, and Confluence, with expertise in onboarding new clients, claims processing, production support, and strategic planning. Adept at facilitating Scrum ceremonies, eliciting requirements, creating technical documentation, and managing service and change requests (SR/CR). Strong analytical and problem-solving abilities, with a proven history of improving business operations and driving seamless client implementations.
Developed range of transferrable skills in collaborative and tech-driven environment, seeking transition into new field. Expertise in data analysis, project coordination, and process improvement, with focus on driving efficiency and innovation. Looking to leverage these capabilities to contribute to dynamic and forward-thinking organization.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Client Implementation Analyst – Operations
Lantern
Dallas, TX
05.2023 - Current
- Managed end-to-end client onboarding, ensuring seamless integration of healthcare plans and claims processing
- Established and maintained strong relationships with clients, Business Ops, and Account Management teams
- Used analytical and technical proficiency to guide clients through the implementation process, assessing business and implementation risks, troubleshooting complex issues, and managing internal resources to resolve product and integration challenges
- Developed implementation plans and provided clear communication to client and internal stakeholders regarding progress
- Created and managed accumulator reports and Explanation of Benefits (EOBs), ensuring compliance with regulatory standards
- Developed functional requirements for new and existing systems, data loads, jobs, and processes
- Translated data requests from internal customers into actionable tasks for developers
- Gathered and documented business requirements, system flows, data dependencies, and functional requirements
- Facilitated requirements gathering sessions, solution analysis, project kickoffs, and other Agile ceremonies
- Managed inbound request queues, prioritized requests, and effectively communicated with stakeholders
- Conducted quantitative analysis by creating ad-hoc reports/queries using SQL
- Supported IT team governance, audit, and control processes
- Managed and governed data documentation, including solutions, requirements, credentials, and processes
- Demonstrated technical leadership and exerted influence beyond immediate teams
- Integrated technical expertise and business understanding to create superior solutions for clients
- Owned and managed change management and release management processes
- Oversaw deployment processes, ensuring smooth transitions and minimal disruption to operations
- Handled special projects as requested
- Delivered detailed documentation on implementation processes and procedures, facilitating knowledge transfer across the team.
- Maintained open lines of communication with clients throughout the entire project lifecycle, fostering trust and positive working relationships.
- Actively participated in team meetings, sharing insights from previous projects that led to improved strategies moving forward.
- Provided ongoing support post-implementation, ensuring seamless transitions for users while addressing any concerns promptly.
- Developed comprehensive training materials to ensure smooth transition and adoption of new systems for end users.
- Utilized strong communication skills to present progress updates and recommendations to stakeholders throughout each project phase.
Business Analyst
Telus International
06.2020 - 04.2023
- Analyzed key aspects of business to evaluate factors driving results and summarized findings in reports and presentations
- Conducted deep-dive sessions with key business users to collect information on business processes and user requirements
- Collaborated with product owners and SMEs to translate business requirements into initiatives, features, epics, and user stories
- Developed and maintained technical documentation, capturing business requirements and system specifications in Confluence
- Created and managed accumulator reports and Explanation of Benefits (EOBs), ensuring compliance with regulatory standards
- Provided production support by troubleshooting implementation issues and collaborating with cross-functional teams to resolve client concerns
- Managed plan mapping to ensure seamless claims processing and case management
- Created and managed Service Requests (SR) and Change Requests (CR) to streamline system enhancements and bug fixes
- Oversaw deployment processes, ensuring smooth transitions and minimal disruption to operations
- Led the transition to an Agile framework, improving implementation workflows and efficiency
Business Analyst
Precision Technologies
01.2012 - 05.2014
- Surveyed clients to ascertain requirements and expectations for product implementations and enhancements
- Executed analysis of risks and identified risk mitigation strategies
- Established a communication plan to keep all stakeholders updated on project progress through recurring meetings
- Collaborated with stakeholders to define project objectives and criteria
- Assisted in gap analysis to identify areas of improvement within healthcare operations
- Worked with internal customers to understand business needs and translate them into actionable requirements and project scope
- Utilized Agile best practices to write user stories based on business rules for new and existing implementations
Education
Master of Science -
University of Delhi
New, Delhi 07.2025 - 06.2004
Skills
Skills & Competencies
SQL
Requirements gathering
Stakeholder management
Teamwork and collaboration
Excellent communication
Time management abilities
Adaptability and flexibility
Client relations
Analytical skills
Certification
AWS Certified Cloud Practitioner
Tools and Technologies
JIRA
MS Office
SQL
Lucid Charts
Timeline
Master of Science -
University of Delhi
07.2025 - 06.2004
Client Implementation Analyst – Operations
Lantern
05.2023 - Current
Business Analyst
Telus International
06.2020 - 04.2023
Business Analyst
Precision Technologies
01.2012 - 05.2014
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