Shveta Patel
Newington,Connecticut
Summary
Results-driven and seasoned Senior Scrum Master with a proven track record of driving organizational excellence through agile methodologies, seeks to leverage nearly a decade of expertise in agile project management, team leadership, and process optimization as a dedicated Process Improvement Manager. Adept at fostering cross-functional collaboration, continuous improvement, and delivering high-impact solutions that streamline workflows, enhance productivity, and boost overall operational efficiency. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
10
10
years of professional experience
Work History
Scrum Master
The Travelers Companies, Inc
09.2016 - Current
- (Business Intelligence & Analytics – Bond IT)
- Facilitating and coaching Agile teams in the adoption and implementation of Scrum practices, resulting in improved project delivery and customer satisfaction
- Conducting daily stand-ups, sprint planning, backlog grooming, sprint reviews, and retrospectives to foster collaboration, transparency, and continuous improvement
- Working closely with Product Owners to prioritize and refine the product backlog, ensuring that user stories were well-defined, estimated, and ready for development
- Identifying and help resolving impediments and blockers, ensuring the team's progress, and removing obstacles to maximize productivity
- Providing regular status updates to stakeholders, including progress reports, burn-down charts, and sprint/release metrics
- Acting as a servant leader, empowering teams to self-organize, make decisions, and continuously improve their processes
- Mentored and coached team members on Agile practices, fostering a culture of learning and growth within the organization
- Successfully tracking the team’s work, helping the team remove blockers and identify opportunities to increase cycle time by reducing work in progress (WIP)
- Ensuring all the new requests for the teams follow the proper intake cycle to get into funnel and manage thru completion
- Supporting monthly and quarterly release activities.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Led sprint reviews and planning meetings to promote full team engagement.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Worked to provide continuous improvement for product development lifecycle.
- Evangelized Agile as strategic asset of culture and business value.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Researched current trends to stay knowledgeable in Scrum methods.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Communicated project updates to stakeholders at all levels.
- Monitored and tracked project progress to support timely completion.
- Resolved staff conflicts and identified potential areas of improvement.
- Created and implemented contingency plans to address potential risks.
- Partnered with project team members to identify and quickly address problems.
- Established and enforced project timelines and deadlines.
- Led cross-functional teams to successfully complete IT projects.
- Updated customers and senior leaders on progress and roadblocks.
- Implemented best practices to drive quality IT project delivery.
- Generated reports for IT project progress and performance.
- Negotiated and managed project budgets to meet goals.
- Devised test plans to validate accuracy of IT projects.
- Wrote, updated and maintained project documentation.
- Trained personnel on use of IT tools and applications.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Coordinated with external vendors to deliver IT project components.
- Identified and implemented cost-saving measures in IT projects.
- Managed various IT projects to meet deadlines and customer requirements.
- Developed and introduced IT strategies to improve operational efficiency.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
Information System Specialist
The Travelers Companies, Inc
08.2014 - 09.2016
- Reviewed change requests and completed assessment on the change to determine Bond applications or customer impacts
- Developed metrics for the change requests, assessments and check outs done by the team to establish a pattern of activity and to give an overall sense of risk
- Designed, developed, and prepared reports to provide metrics on help desk incidents, problem, known errors, and infrastructure health
- Used MS Excel (PivotTables), Business Objects, and Qlikview to manipulate large amounts of data to perform data analysis as well as to develop management metrics
- Aggressively involved in knowledge sharing, documentation and presenting at different events.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed and documented network policies, procedures and standards.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Devised scripts and automation tools to improve system efficiency.
- Maximized system availability through development and testing of contingency plans.
- Evaluated software products to determine compatibility with existing systems.
- Performed network security design and integration duties.
- Led server infrastructure development, quality assurance, staging and production systems.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Information System Technologist
Raytheon Company
06.2013 - 08.2014
- Acted as a SharePoint subject matter expert to support end users on every aspect of SharePoint implementation for internal and external customers based on business requirements
- Operated and improved services in accordance with business needs, priorities, and SLAs
- Built and supported SharePoint collaboration sites across all SharePoint environments (2007/2010/ 2013) on company’s intranet and trained business users to perform site admin responsibilities
- Created Management Dashboards using SSRS Report Builder
- Used Business Intelligence to automate manual business processes
- Optimized business strategies and processes to save labor time
- Managed licenses for the external SharePoint sites
- Dealt with business partners and international business partners for access issues
- (Troubleshooting, LDAP, Active Directory issues)
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
Education
Bachelor of Science - Management Information Systems
Central Connecticut State University
New Britain, CT05.2013
Skills
- Other Skills:
- Quick learner, Problem solver, Process Management, improve processes to bring effectiveness, & consistency, Team Leadership, PM/Scrum Master Skills, Facilitation, Servant Leadership, Scrum/Kanban, Capacity Planning, Backlog Management, Prioritization, Intake Ownership
- Applications: Rally, QlikView, QMC (QlikView Management Console), CA Workload Automation, Troux Portfolio, ServiceNow, SharePoint, MS SQL Server, SSRS Report Builder, Mural
- Programming Languages: SQL, C#, NET, CSS
- Interests: Cloud Computing, Program Management, Project/Product Management, Agile Methodologies, Learning new technologies such as Qualtrics, Data Analytics
- Google Analytics
- Writing
- Team Engagement
- Microsoft Teams
- Technological Alignment
- Release Planning
- Customer Interaction
- Scrum Processes
- Coordination
- Collaborative Environments
- Time Management
- Agile Best Practices
- Project Portfolio Management (PPM) Software
- Risk Mitigation Planning
- Microsoft Windows
- Project Management
- Negotiation
- Planning Meetings
- Safe Environment Planning
- Agility Improvements
- Presentation Skills
Additional Information
- Honors & Awards , Raytheon Six Sigma Specialist: Worked on the Raytheon Six Sigma project to provide cost avoidance, cycle time reductions and quality improvements from support perspective for more than 100 applications. Reduction in support efforts by 20% saving an estimated 150 hours over 3 years. 2nd Honorable mention for the SharePoint 2013 Home Page Creation Contest.
Timeline
Scrum Master
The Travelers Companies, Inc
09.2016 - Current
Information System Specialist
The Travelers Companies, Inc
08.2014 - 09.2016
Information System Technologist
Raytheon Company
06.2013 - 08.2014
Bachelor of Science - Management Information Systems
Central Connecticut State University
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