Shwaun Dizayee
Jamestown,ND
Summary
Dynamic and results-driven professional seeking a full-time position as a UI Tax and Field Services Manager with Job Services North Dakota. Expertise in developing and implementing impactful training programs for athletes, leveraging motivational techniques and strategic planning to enhance overall team performance. Strong history of fostering effective communication and collaboration among team members, creating a cohesive environment that drives growth and achievement. Committed to guiding individuals toward peak performance through tailored strategies, demonstrating adaptability to evolving workplace dynamics while maintaining high standards in service management.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Assistant Coach Men's Volleyball
University of Jamestown
Jamestown, ND
08.2021 - Current
- Sourced and coordinated community service initiatives to enhance team collaboration.
- Coordinated with team members to assist in effective game management when necessary.
- Collaborated with head coach to enhance practice effectiveness and athlete performance.
- Developed training programs to enhance athlete performance and skill development.
- Coordinated practice schedules and game strategies to optimize team readiness.
- Conducted team meetings to promote communication, motivation, and strategic alignment among players.
- Evaluated player performance metrics to inform recruitment decisions and talent development strategies.
- Analyzed game footage to identify strengths and weaknesses, providing actionable feedback to players.
- Developed individualized training programs to enhance athlete performance and skill development.
Customer Service Agent
Jobs Service of North Dakota
Jamestown, ND
03.2021 - Current
- Analyzed account-related issues for customers to ensure prompt and effective solutions.
- Clarified the unemployment claim filing process for customers to ensure accurate submissions.
- Responded to customer calls, offering guidance and clarification on claims processes and requirements.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Facilitated effective communication by managing 20+ outbound calls each day and responding to inbound calls.
Customer Service Agent
Qualfon
Harlingen, TX
03.2019 - 05.2019
- Achieved efficient front desk operations by streamlining phone answering processes, optimizing clerical filing methods, ensuring accurate database entries, and elevating customer service satisfaction.
- Clarified company policies and procedures for customers, facilitating informed decision-making regarding their plans.
- Compiled and assessed customer grievances to inform product development and operational strategies.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Assisted in training new staff on company policies, procedures, and customer service protocols.
Lecturer
West Virginia University
Morgantown, WV
06.2018 - 08.2018
- Assessed individual camper skills to enhance participation in swimming, floor hockey, kickball, and volleyball activities.
- Engaged all campers in a variety of sporting activities to promote teamwork and physical fitness.
- Facilitated effective time management for campers, promoting smooth transitions during sports and group activities.
- Developed and delivered engaging course materials to enhance student learning experiences.
- Facilitated discussions and workshops, fostering critical thinking and collaboration among students.
Student Assistant
Project Invest
Denton, Texas
08.2015 - 05.2016
- Facilitated planning and organization of wheelchair basketball games.
- Compiled and analyzed data to support grant applications.
- Oversaw maintenance and organization of veterans' area to ensure a welcoming environment.
- Motivated veterans to adhere to established protocols.
- Facilitated information gathering from veterans visiting center to provide timely updates to foundation.
- Oversaw veterans' activities within the center and coordinated setup for the campus veteran club.
- Assisted in organizing project timelines and schedules to enhance operational efficiency.
- Coordinated communication between team members to ensure alignment on project objectives.
Student Assistant
Pioneer Hall at TWU
Denton, Texas
08.2015 - 05.2016
- Assisted with receptionist tasks: answered phones, performed clerical filing, entered data into databases, and provided customer service support.
- Articulated procedures and school policies to students, ensuring comprehensive understanding.
- Oversaw equipment distribution to students and staff members.
- Facilitated setup for athletic events, including gymnastics meets, volleyball, and basketball games.
- Supported data collection and analysis for program evaluation and reporting purposes.
- Developed training materials for new student assistants, enhancing onboarding processes.
Work Study
Office of Career Service at TSTC
Harlingen, Texas
05.2012 - 04.2013
- Oversaw receptionist operations: managed phone communications, organized clerical filing systems, maintained database accuracy, and enhanced customer service experiences.
- Clarified school policies and procedures for students to enhance compliance and awareness.
- Provided essential assistance to ensure compliance and efficiency throughout state audit.
- Facilitated skill-building sessions to enhance students' interview performance and confidence.
- Facilitated student learning and development during office hours to enhance academic performance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Master of Arts - Leadership
University of Jamestown
Jamestown, ND12-2023
Master of Science - Adapted Physical Activity
Slippery Rock University of Pennsylvania
Slippery Rock, Pennsylvania05-2018
Skills
- Competency growth
- Consistent self-management
- Inspiring team motivation
- Team empowerment
- Skill development
- Motivational skills
- Team motivation
- Recruitment
- Player evaluation
- Safety awareness
Affiliations
- Project Invest at TWU Student Assistant August 2015
- Special Olympics at SRU Coach January 2018
- Veterans Student Association at TSTC Member/founder August 2010
- Harlingen Amiga's Lions Club Member April 2012
- Leadership Institute at TWU Member January 2014
- Omicron Delta Kappa at TWU Vice President/Member January 2015
- National Society of Leadership and Success Vice President/Member August 2015
- United States Merchant Marine Member February 2009
Timeline
Assistant Coach Men's Volleyball
University of Jamestown
08.2021 - Current
Customer Service Agent
Jobs Service of North Dakota
03.2021 - Current
Customer Service Agent
Qualfon
03.2019 - 05.2019
Lecturer
West Virginia University
06.2018 - 08.2018
Student Assistant
Project Invest
08.2015 - 05.2016
Student Assistant
Pioneer Hall at TWU
08.2015 - 05.2016
Work Study
Office of Career Service at TSTC
05.2012 - 04.2013
Master of Arts - Leadership
University of Jamestown
Master of Science - Adapted Physical Activity
Slippery Rock University of Pennsylvania