Shwe Li
Jacksonville,FL
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking, and research abilities. Background in retail roles with high-volume customer demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Target
Jacksonville, FL
01.2022 - 01.2024
- Strengthened customer retention by offering discount options.
- Promoted product offerings to drive growth and exceed benchmarks.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Manufacturing Production Associate
Medtronics, Inc.
Jacksonville, FL
02.2023 - 12.2023
- Escalated manufacturing issues to management and quality assurance to identify solutions.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Inspected finished products to verify conformance with customer requirements.
- Lifted heavy loads regularly to efficiently move raw materials, assemblies, and completed products.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Packing, Shipping, and Receiving Assembler
Amazon
Jacksonville, FL
08.2022 - 01.2023
- Prepared documentation to track and report on damaged or missing items.
- Calibrated tooling and setups for machines to accommodate new products.
- Prepared packages for shipping and determined most economical shipping methods.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Retail Sales Associate
HomeGoods, TJX Companies
Jacksonville, FL
06.2021 - 07.2022
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Completed transactions in an efficient manner while providing excellent customer service.
Customer Service Cashier
Publix Distribution Center
Jacksonville, FL
01.2019 - 01.2019
- Greeted customers promptly and responded to questions.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Education
Associate of Science - Dental Hygiene
Florida State College At Jacksonville
Jacksonville, FLSkills
- Customer Service
- Problem Resolution
- Microsoft Office
- Retail Marketing
- Computer Skills
- Understanding Customer Needs
Certification
- BLS ( American Red Cross course: Basic Life Support) Certificate ID 01DL4CV valid until 12/27/25.
Languages
burmese ( chin )
Limited
Timeline
Manufacturing Production Associate
Medtronics, Inc.
02.2023 - 12.2023
Packing, Shipping, and Receiving Assembler
Amazon
08.2022 - 01.2023
Customer Care Representative
Target
01.2022 - 01.2024
Retail Sales Associate
HomeGoods, TJX Companies
06.2021 - 07.2022
Customer Service Cashier
Publix Distribution Center
01.2019 - 01.2019
Associate of Science - Dental Hygiene
Florida State College At Jacksonville
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