Shwe Lu Yee
Queens,NY
Summary
Dynamic professional with a proven track record at Mercedes Benz, excelling in customer service and technical knowledge. Demonstrated ability to resolve complex issues, enhancing client satisfaction and team efficiency. Skilled in time management and problem-solving, significantly contributing to operational excellence and achieving department sales targets.I am also willing to learn, good communication with people and can work under pressure. In addition, I love the challenging and rewarding role.
Overview
7
7
years of professional experience
Work History
Assistant Service Manager
Mercedes Benz (Cycle & Carriage Automobile Myanmar
07.2017 - 04.2023
- Resolved customer complaints in professional and timely manner.
- Used technical skills to complete jobs by using applications such as Unit, Xentry, WIS, EVA, ASRA etc.
- Determined customer needs by asking relevant questions and listening actively to responses
- Responded to customer requests efficiently with knowledgeable assistance and professionally
- Provided information about products and vehicle functions for additional sales purpose
- Shared best practices for sales and customer service with other team members to attain department sales target
- Improved operations and provided exceptional client support
- Coordinate with Workshop Manager and Quality Assurance that the correct work has been performed
- Assisted Head of Department by reporting and documentations
- Coordinated between other department and customers to resolve problems
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
Apprentice Engine Technician
BMW- Prestige Automobile
08.2016 - 06.2017
- Replaced and installed engine parts under relevant person’s guideline
- Assisted to Senior Technicians
- Assisted in replacing, removing and installing vehicle assemblies parts
- Inspected systems and diagnosed problems
- Used wrenches to remove assemblies units
- Raised vehicle on hydraulic jack to gain access to mechanical units bolted to underside of vehicle
- Learned and taken exams by Dealer Website for skills improvement
Junior HR Staff
Huawei Technologies
04.2016 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted to HR Payroll Manager and Recruitment Manager
- Calculated the employees’ payroll and allowances calculations
- Checking and recording of daily employees’ attendance and leaves
- Rechecked and updated the employees profile documentation and report to Manager
- Pay company income taxes at the Tax Office.
- Performed other duties as assigned
- Participate part of HR in varieties of company related events in every month.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
University Of Technology
West Yangon 02.2015
Skills
- Customer service focus
- Time Management
- Team building expertise
- Technical knowledge
- Problems Solving
- Fast Learner
- Ability to work under pressure
- Hardworking
- Strong Work Ethic
Timeline
Assistant Service Manager
Mercedes Benz (Cycle & Carriage Automobile Myanmar
07.2017 - 04.2023
Apprentice Engine Technician
BMW- Prestige Automobile
08.2016 - 06.2017
Junior HR Staff
Huawei Technologies
04.2016 - 07.2016
Bachelor of Technology - Electrical, Electronics And Communications Engineering
University Of Technology
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