Shweta Chatterjee
Holly Springs,NC
Summary
- Result-oriented IT Program Manager with 25+ years of demonstrated industry experience and strong domain expertise in Retail and Hospitality industries.
- Skilled business strategist, adept at planning and managing projects while aligning business goals with technology solutions for process improvements and overall gains.
- Strong client management skills, leading and implementing multi-thread enterprise transformation programs. Excellent senior leadership communication skills.
- Expert in Agile and Waterfall project management frameworks.
- Experienced in delivering mission-critical software solutions to the hospitality, insurance, finance, retail marketing and manufacturing industries.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Manager & Engagement Manager
Tata Consultancy Services
11.2021 - Current
- Company Overview: Client: Sunbelt Rentals, Fort Mill, SC Industry: Retail
- Directed a portfolio of IT transformation programs with a combined budget of $50M, delivering technology solutions focused on SaaS (Salesforce).
- Facilitated partnership with IT teams, discipline partners, and multiple service providers involved in the portfolio and successfully led teams with 100+ members.
- Drove Agile Delivery Model, PMO standards and procedures across all IT teams that improved and enabled predictable delivery across all teams.
- Responsible for stakeholder management within business and technology and provide reporting built with transparency, clear articulation of challenges and mitigation, and progress of Product Roadmap.
- Established a Vendor Management model with a budget of $40M and led governance of the model.
- Client: Sunbelt Rentals, Fort Mill, SC Industry: Retail
Program Manager & Engagement Manager
Tata Consultancy Services
06.2021 - 10.2021
- Company Overview: Client: Macys, Atlanta, SC Industry: Retail
- Manged the integration of Klarna payment model with Macy’s eCommerce program.
- Fast tracked the implementation by providing hands on expertise in business validation for the program and thus ensuring a successfully delivery.
- Client: Macys, Atlanta, SC Industry: Retail
Program Manager
Marriott International
10.2015 - 05.2021
- Company Overview: Client: Marriott International, Bethesda, MD Industry: Hospitality
- Provide program management for multiple top-priority, high-visibility projects at Marriott International in the Data, Sales and Revenue Management portfolios.
- Responsible for executive leadership reporting and presentation, defining contracts, driving bids and proposals, project team selection, grooming, and mentoring, providing PMO guidance to project teams.
- As domain consultant with strong customer management skill, responsible for account growth and active participation in sales drives at account level.
- Active participation at the Travel, Transportation, and Hospitality (TTH) unit level on multiple engagements.
- Successfully led initiatives in Growth & Transformation, Integration and Cloud Migration, Legacy Modernization.
- Block Chain based pilot in CTAC for Travel Agent’s Commission processing.
- Starwood Integration in Revenue Management, Sales, Loyalty, and Data Platform.
- Attribute Based Pricing.
- Cloud Migration Projects in Data Platform.
- Client: Marriott International, Bethesda, MD Industry: Hospitality
Program Manager
Spears Solutions Inc.
10.2013 - 10.2015
- Company Overview: Client: Marriott International, Bethesda, MD Industry: Hospitality
- Provide project management over various top-priority and complex projects as a contractual Program Manager to Marriott International in Sales & Revenue Management department.
- Managed budgets up to 1M USD and cross-functional teams of 10 developers, testers, and analysts.
- Provide strategic guidance to the client in defining business goals; facilitate requirements grooming; and presentations to the executives.
- Provide guidance and mentorship to the team to establish successful project delivery.
- Client: Marriott International, Bethesda, MD Industry: Hospitality
Project Lead
Marriott International
01.2006 - 10.2013
- Company Overview: Client: Marriott International, Bethesda, MD Industry: Hospitality
- Manage projects in Sales & Revenue Management across legacy and distributed platforms.
- Managed budgets up to $2M and 15 team members.
- Provide technical consultation to the team to understand the business requirement and design solutions accordingly.
- Provide mentorship and training to team members on a regular basis.
- Provide a POC to other teams with IT and Business to fulfill their requirements, trouble shoot etc.
- Client: Marriott International, Bethesda, MD Industry: Hospitality
Sr. Project Manager
IBM
06.2004 - 12.2005
- Company Overview: Client: Prudential Financial, Woodbridge, NJ Industry: Insurance
- Manage Analyze, Design, and development or existing mainframe applications to communicate with non-mainframe applications.
- Coordinate & delegate tasks to team of 5 members & provide production support for the applications.
- Use of: VS Cobol II, COBOL 390, DB2 v8, CICS, JCL, VSAM, MQ Series, Xpeditor, Endevor, Omegamon, Platinum, File-Aid, Changeman, PVCS Version Manager, Job Track, IBM Mainframe S390.
- Client: Prudential Financial, Woodbridge, NJ Industry: Insurance
Project Manager
Nissan Motors
08.2003 - 06.2004
- Company Overview: Client: Nissan Motors, Terence, CA Industry: Manufacturing
- Business Requirements & Analysis, technical designs for enhancing the system, manage project between the team in India and customer based in US, provide technical mentorship to team members.
- Use of: VS Cobol II, COBOL 390, Natural, DB2 v8, ADABAS, CICS, JCL, VSAM, MQ Series, COBOL Stored Procedures, Smart Test, TRAX, Omegamon, Platinum, File-Aid, Endevor, Panvalet, CA7 Scheduler, IBM Mainframe.
- Client: Nissan Motors, Terence, CA Industry: Manufacturing
Technical Lead
R.S. Software
02.2003 - 08.2003
- Company Overview: Client: Scottish Widows, Edinburg, Scotland Industry: Insurance
- Requirement analysis, work effort estimation, design application, manage build, and implementation between the team in India and customer in UK.
- Use of: COBOL 390, Easytrieve, DB2 v8, IMS-DB, JCL, VSAM, MQ Series, Xpeditor, Omegamon, Platinum, File-Aid, Strobe, Panvalet, CA7 Scheduler, IBM Mainframe.
- Client: Scottish Widows, Edinburg, Scotland Industry: Insurance
Technical Lead
Royal Bank of Scotland
05.2001 - 02.2003
- Company Overview: Client: Royal Bank of Scotland, Edinburg, Scotland Industry: Finance
- Analysis of business requirements, resolution of production problems, coordination within and outside the team and business users, performance tuning of applications, and providing on-call support for specific applications.
- Use of: VS COBOL II, COBOL 390, Easytrieve, DB2 v8, CICS, JCL, VSAM, MQ Series, COBOL Stored Procedures, Xpeditor, Omegamon, Platinum, File-Aid, Strobe, Endevor, Change Management, CA7 Scheduler, IBM Mainframe.
- Client: Royal Bank of Scotland, Edinburg, Scotland Industry: Finance
Project Manager
Hanover Direct Inc.
01.1999 - 05.2001
- Company Overview: Client: Hanover Direct Inc., Hanover, PA Industry: Retail
- Analysis of business requirements, coordinate the build and implementation of work between customer and team in India, organize training for the team, perform QA reviews.
- Design data migration strategy between legacy accounts, design interfaces between mainframe and non-mainframe platforms for real-time database access/updates, and design ETL routines for the data warehouse applications.
- Use of: MF COBOL, Pro
- C , C, Shell Script, HTML, DB2, Turbo Image, Oracle 7.3, 8i, MQ Series, Stored Procedures, Super Tool, Qedit, Trax, Visio, PL/SQL Formatter, SQL Loader, Sun Solaris Unix 5.63, HP 3000.
- Client: Hanover Direct Inc., Hanover, PA Industry: Retail
Project Manager
VISA
12.1997 - 01.1999
- Company Overview: Client: VISA Industry: Finance
- Make all mainframe applications Year 2000 compliant.
- Use of: VS COBOL II, DB2, CICS, JCL, VSAM, Xpeditor, File-Aid, Endevor, CA7 Scheduler, IBM Mainframe.
- Client: VISA Industry: Finance
Education
Bachelor of Science -
Calcutta University
Advanced Diploma - Software Application
Tata Infotech
Skills
- Client account management
- Effective presentation skills
- Proposal development
- Program Management
- Integrated business planning
- Vendor management
- Agile and Waterfall
- ROI analysis
- Decision-making
- Remote team management
- Team leadership
- Cross-functional supervision
- Team building and mentoring
- Domain Expertise
- Industry - Retail, Hospitality, Insurance, Finance
- System migrations and integrations
- Enterprise-wide implementations
Certification
- PMP Certificate, PMI
- Certified Scrum Master, csm
- ITIL Intermediate Certificate in Operational Support and Analysis, CSME
- Advanced Diploma in Software Application, tata infotech ltd, India
Timeline
Program Manager & Engagement Manager
Tata Consultancy Services
11.2021 - Current
Program Manager & Engagement Manager
Tata Consultancy Services
06.2021 - 10.2021
Program Manager
Marriott International
10.2015 - 05.2021
Program Manager
Spears Solutions Inc.
10.2013 - 10.2015
Project Lead
Marriott International
01.2006 - 10.2013
Sr. Project Manager
IBM
06.2004 - 12.2005
Project Manager
Nissan Motors
08.2003 - 06.2004
Technical Lead
R.S. Software
02.2003 - 08.2003
Technical Lead
Royal Bank of Scotland
05.2001 - 02.2003
Project Manager
Hanover Direct Inc.
01.1999 - 05.2001
Project Manager
VISA
12.1997 - 01.1999
Bachelor of Science -
Calcutta University
Advanced Diploma - Software Application
Tata Infotech
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